Checkouts, Overdues, Fines, and Fees

Overdue Items | Checkouts, Returns, & Fees | Materials Returned Damaged or Missing Parts/Pieces

Overdue Items

Do you have an item that is overdue? Would you like to try and renew the item(s)?

If so, here are a few ways items can be renewed:

  • Request a renewal for the item(s) using the "My Account" feature through the online catalog.
  • Visit the library's Circulation desk in person and request a renewal with a Circulation staff member.
  • Call the library's Circulation desk at (630) 924-2750 to request a renewal.

You will need your library card number in order to access your account.

Accruing fines on Overdue Items
Items returned after their due date will be assessed an overdue fine for each day the library was open between the due date and date of return. Please refer to Appendix E for the current fine/fee schedule.

Fines on overdue items from other libraries (including ILL requests) returned to the Bloomingdale Public Library will be assessed an overdue fine in accordance with the lending library’s policies. Fines will not exceed the replacement cost of each overdue item, or the fine threshold of $10.00, whichever is lower. Overdue notices will be sent out on the following schedule:

1st notice: after items are 7 days overdue
2nd notice: after items are 14 days overdue
3rd notice: after items are 21 days overdue
4th notice: after items are 28 days overdue

If the items are not returned within 45 days of the item due date, the patron will receive a letter revoking their borrowing privileges and at that time, the patron’s account will be billed for all items.

Borrowers with unpaid balances of $25 or more may be contacted by a collection agency on behalf of the library. In addition, a collection fee will be assessed and placed onto accounts that have reached this threshold.

Loan Periods, Check-out Limits, and Fines Chart

Delinquent Patrons
All borrowing privileges will be suspended if a patron accumulates fines in excess of the Library’s threshold of $5.00, or, if the patron has items that have not been returned for a period exceeding 28 days. Reciprocal borrowing privileges shall be revoked upon the mailing of the fourth notice (this excludes LINC library patrons). This policy also applies should a Bloomingdale Public Library patron fail to return items due at another library or refuse to pay fines or fees for lost items from another library. Borrowing privileges shall be reinstated upon return of the items and payment of the accumulated fines/fees, or upon payment of the replacement cost of the item(s).

Billed Items
Unreturned items will be billed to a patron’s account if not returned within 45 days of the item(s) due date. The patron cannot place holds, renew items, or check out new items until the issue has been resolved on their account.

Patrons can return the billed overdue item(s) and the amount owed will be updated and overdue fines will be assessed for any items returned as long as the item(s) remain in the library’s database. Overdue items must be returned in good condition, with all parts and pieces (as applicable). Or, patrons may choose to pay the total amount for the billed items along with any fines or fees associated with each item on their account.

Checkouts, Returns, & Fees

Need to know where you can return library materials?
During library business hours, patrons may return their materials in the bookdrop inside the library or given directly to a Circulation staff member. Patrons may also use the convenient 24-hour drive up bookdrops located just outside the front of the library.

Need to know when your library materials are due?

  • Look at your account online using the "My Account" feature.
  • Visit the Circulation Desk at the library.
  • Call a staff member directly at the Circulation desk at (630) 924-2750.

You will need your library card number in order for staff to access your account.

Need to pay fines on your library account?
The library offers several ways for patrons to pay fines and fees. Choose from the following options:

  • Payments by cash or check are accepted at the Circulation Desk. Checks should be made out to “Bloomingdale Public Library.”
  • Credit card payments are accepted in-person at self-check machines or online via the library website. Patrons need their library card number and PIN number to make credit/debit card payments online.

Materials Returned Damaged or Missing Parts/Pieces

What if I lose a library item? What if I accidentally damage an item?
The library recognizes that items do wear over time and heavy use; therefore, a patron will not be charged for damage that can be attributed to normal wear and tear. However, patrons are held responsible if an item is destroyed or so badly damaged that it can no longer be used. Borrowers are liable for the full replacement cost of any library items lost, damaged or not returned. The charge for replacement shall be the cost of the material as noted in the item record of the circulation database. Bloomingdale does not charge a processing fee or fines for lost or damaged items. Other libraries may charge fines and fees for lost or damaged items in addition to the replacement fee. Patrons are responsible for any charges incurred as a result of losing or damaging another library’s materials.

Items returned damaged will remain on a patron’s library account until the items have been paid for. The items will continue to accrue fines until the issue has been resolved. Patrons will be asked to replace damaged items that fall under the following criteria:

• Any item that had been added to the collection within the last year or less;
• Any item that has apparent food, liquid, or odor damage;
• Any item in which a missing part or piece cannot be replaced individually.

All other items returned damaged will be assessed by the selecting librarian who will then determine if the item will need to be replaced. If the item will be replaced, the patron is responsible for any and all charges associated with the item.

I misplaced a DVD from a TV series I checked out. What happens next?
Items checked out at the Bloomingdale Public Library are not considered returned until all of the applicable parts or pieces have been returned (i.e., DVDs, BOCDs, CDs, liner notes, booklets, instructions, etc.) This includes items returned in the outdoor bookdrops. The item(s) will remain checked out to the patron and fines will accumulate on partially returned items (if overdue) until the missing parts/pieces have been returned. If a patron loses one or more items to a set, staff will try to purchase the missing pieces if available as a separate purchase. Otherwise, staff reserves the right to charge the full amount of the item for incomplete or missing parts.

Can I buy a replacement for the item I lost or damaged?
In order to avoid confusion and error, the library prefers to order items through its primary vendor. However, as a convenience to our patrons, the library will allow patrons to replace lost or damaged print material(s) from other vendors as long as the following guidelines are met:
• The item must be approved by a librarian;
• The item must be NEW;
• The item must be identical to the original (use ISBN to ensure match);
• The item must be in the same format (i.e. hardcover/paperback) as the original.
• The item must be in the same format (i.e. hardcover/paperback) as the original.

Additionally, a processing fee of $10 will be assessed per item for patrons choosing to replace print library items on their own.

I paid for an item I thought I lost and then I found it. Can I get my money back?
If a patron recovers library material that has paid for within 30 days (1 month), the library will refund the cost of the item minus any overdue fines, postage, or other fees associated with the material replacement. The returned material and the dated receipt of payment must be presented at the time of refund request. Generally, refunds will be processed and made available on the Thursday following the next library Board meeting. Checks may be issued for refunds to library patrons.

If a patron recovers library material that has been paid for within 30 days (1 month) and the material does not belong to the Bloomingdale Public Library, the owning library will make a final determination about whether or not an item can be accepted and a refund issued.

I think have fines on my account. How do I pay them? Can I use a credit card?
The library offers several ways for patrons to pay fines and fees. Patrons can choose from the following methods:

  • Payments by cash or check are accepted at the Circulation Desk. Checks should be made out to “Bloomingdale Public Library.”
  • Credit card payments are accepted in-person at self-check machines or online via the library website. Patrons need their library card number and PIN number to make credit/debit card payments online.