Frequently Asked Questions (FAQs)

Have a question that doesn't appear here? Please contact us by phone (630-924-2730), email (bdref@mybpl.org), chat/text (click the Ask a Librarian button to the left), or in person.

Library Hours & Location

Library Card

Library Items - Books, Movies, Music, eBooks, Museum Passes, and More

Library Computers & Tech

Library Services

Miscellaneous Questions


Library Hours & Location

When is the library open?

Library hours: Monday-Thursday 9:00 a.m. - 9:00 p.m.
Friday & Saturday 9:00 a.m. - 5:00 p.m.
Sunday (Mid Sept. - Mid May) 1:00 p.m. - 5:00 p.m.


Where is the library located?

The library is located at the corner of Fairfield Way and Bloomingdale Road at 101 Fairfield Way, next to the Village of Bloomingdale offices and the Police Department. Click here for directions.

Return to Top

Library Card

How do I get a library card?

In order to receive a library card, you must provide photo identification and two proofs of residency if your driver's license does not have your current Bloomingdale address. Acceptable forms of residency include, but are not limited to: current bank statement, real estate tax bill, or utility bill. Forms of residency must be dated within the past 30 days. Children, age 18 and under, need their parent's or guardian's signature on the form before a card can be issued. More information can be found on the Library Card page.


I don't live in Bloomingdale/I'm not a Bloomingdale resident. Can I use my city's library card at Bloomingdale Public Library?

Yes, as long as your card isn't expired and is in good standing (no excessive fines, lost/damaged items, etc.) To use your library card here, you'll need to register your card at the Circulation Desk. Staff will set you up as a reciprocal borrower.

Reciprocal borrowers have some restrictions on library materials and services:

  • Non-residents may only use our computer lab if you purchase a visitor's card ($5 and valid for 3 years).
  • Non-residents are restricted from checking out certain popular materials, including new DVDs, HotPick DVDs, downloadable eBooks, audiobooks, and movies/TV shows, and more. For the complete list of items exclusive to Bloomingdale cardholders, please see the Loan Periods, Check-out Limits, and Fines chart.
  • Only Bloomingdale Library cardholders can use our online databases from home.


Where can I use my library card?

Your library card may be used at most public libraries in the state of Illinois if the card hasn't expired and is in good standing (no excessive fines, lost/damaged items, etc.).


What is my PIN (Personal Identification Number)?

When a resident, non-resident, or non-resident taxpayer registers at the library, they may select a personal identification number (PIN). If a PIN is not selected when first registering, the default PIN is changeme.

Your PIN and library card number allow you to access your library account online to renew items, check the due date of items, place a hold on an item, or use online databases (Bloomingdale Public Library cardholders only). Reciprocal borrowers may select a PIN and access their account online, but they may not place holds on certain items (new DVDs, video games, etc.) or use the online databases from home.

If you want to change your PIN, click the My Account link in the library catalog. Log in to your account using your library card number and the PIN changeme. Click the Change PIN option. Enter the word changeme in the Current PIN box and your chosen PIN in the New PIN and Confirm New PIN boxes. Your PIN must be at least 4 characters and no more than 10 letters or numbers long and must not contain any spaces.

If you've forgotten your PIN, please use the email PIN information request form provided in My Account or contact the Circulation Desk at 630-924-2750, and we will reset it for you. Once your PIN has been reset, you can follow the above directions to change your PIN.

Return to Top

Library Items - Books, Movies, Music, eBooks, Museum Passes, and More

How do I place an item on hold?

To place an item on hold, please stop by the Reference Desk, call 630-924-2730, text or chat with us using the Ask a Librarian button on the website, or email us at bdref@mybpl.org

You can also place holds online using the library catalog. Log in to My Account and then search for your item. Click on the item and then click the Place Hold link.


How long can I check out books, videos, magazines, or other items?

Most books, books on CD, and educational/nonfiction DVDs circulate for three weeks. Magazines, old feature film DVDs, and video games circulate for one week. New feature film DVDs circulate for 3 days. Loan periods for materials borrowed from other library systems vary depending on their loan policy. More info is available in the Loan Periods, Check-out Limits, and Fines chart.


How many items can I check out at a time? Is there a limit for books, videos, magazines, or other items?

Checkout limits for all library materials are available on the Loan Periods, Check-out Limits, and Fines chart.


When are my items due?

Due dates are listed on the receipt given to you when you borrowed your materials. If you can't find your receipt, you can check due dates in our online catalog under My Account or you may contact the Circulation Desk at 630-924-2750.


How do I renew an item?
I need more time to finish a book, movie, CD, etc. Can I keep it longer?

If your library materials are not on hold for another patron, you can renew your items. You can renew most materials through the following options: in person at the library; phone the Circulation Department at 630-924-2750 during regular library hours; or online through the My Account page. To renew online, you will need your library card number and Personal Identification Number (PIN).

Materials that are on hold for another patron may not be renewed. Items charged to patron accounts that are Blocked or Barred will not be renewed until the status is cleared. To clear Blocked or Barred statuses, please visit the Circulation Desk.

Renewing materials owned by other libraries depends on the policy of the lending library. Interlibrary Loan materials that are overdue cannot be renewed.

Please note: There may be restrictions on the item you wish to renew, so be sure to check a few days in advance so you can return it on time if it can't be renewed.

Return to Top


I can't return an item on time. Is there any way to avoid paying overdue fines?

If you can't return an item on time, you may be able to renew it. You can renew most materials through the following options: in person at the library; phone the Circulation Department at 630-924-2750 during regular library hours; or online through the My Account page. To renew online, you will need your library card number and Personal Identification Number (PIN).

Please note: There may be restrictions on the item you wish to renew, so be sure to check a few days in advance so you can return it on time if it cannot be renewed.


My item is late. What will I owe?

The library assesses a fine for every day we are open that the item is late. Most items in the library have a $0.10 per day fine (exceptions include feature film DVDs, video games, and Hotpicks).

For more information, see our Loan Periods, Check-out Limits, and Fines chart.


I've damaged an item. What should I do?

Accidents do happen! In the case of damaged materials, we ask that the borrower reimburse the library the cost of the item(s) plus a processing fee per item. Please contact the Circulation Desk at 630-924-2750 for assistance.


I’ve lost an item. What should I do?

First, if the item is due back at the library, try to renew it. This will give you more time to look for it without being assessed fines. If you think you may have left it somewhere (at a restaurant, a hospital, or airport), try to contact the company. The item may be in their lost and found. Next, check with us at the library. You may have accidentally returned it, or a kind stranger may have returned it for you – a remarkable number of books are returned to the library by other library patrons who have found them on planes and mailed them back to us. If you dropped it down a sewer, however, that book is gone and you will have to pay the replacement cost.

If you are trying to find the item, let the item go through all of the overdue notices before paying the replacement cost. While you can pay the bill anytime during this process, we recommend you wait as long as possible, as you only have 30 days from when you pay for the item to get your money back if you find it afterwards. After the fourth notice, the library will notify you, by letter, of the replacement cost. Visit or call the library at that time to arrange payment.

We make every effort with multi-piece sets to replace only the missing piece, so you will not have to replace the whole set. Unfortunately, with some multi-piece sets, such as DVDs, we cannot replace single pieces and we will need to charge the replacement cost for the whole item.

Finally, check under the seats of your car. Lost books like to lurk there!


I just got home with my items, and I noticed that one of them is missing a piece. What should I do?
I just got home with my items and I noticed that one of them is damaged. What should I do?

While the staff of the library makes every effort to ensure that all items are in good condition when we check them out, we do occasionally miss minor damage or missing pieces. If you notice damage or missing pieces before you leave the library, please mention it to the circulation staff before you leave. If you notice it when you return home, please contact the Circulation Desk at 630-924-2750.

Return to Top


Where do I return my items?

During library hours, you can return your materials at the Circulation Desk just inside the main doors, especially if you have fines or will be checking out more materials. You may also return your items in our book and video drops in the parking lot, across from the front door. These are open 24 hours a day. Items that will not fit through the book and/or video slots should be returned inside the library. In a pinch, you can return your items via mail or at another public library in Illinois. Please be advised that both of these options may take several days and may cause your items to be slightly late.

Please, do not leave materials on or by the bookdrops, the front door, or back dock; the library is not responsible for loss or damage of items that are improperly returned.


Can I return materials from other libraries to the Bloomingdale Public Library?

Yes. The Bloomingdale Public Library participates in a delivery service, which transports materials throughout Illinois. Delivery service runs Monday - Friday only. Please allow time for your materials to be returned to the library from which you checked them out. Users are responsible for all items until they are removed from their account.


Do you have a list of all the videos and DVDs you own?

We do not have a paper list available. However, you can find online lists of the library’s Feature Film, Nonfiction, Foreign, and Juvenile DVDs. To view the lists, go to the Quick Lists page, which contains numerous online lists of the library's books, movies, music, and other materials. Many of these list are also available as RSS/XML feeds.


Is there a charge to rent movies?

There are no fees or charges to check out movies. However, there are late fees of $1.00 per day, per movie for new release and fiction DVDs. Juvenile and Non-fiction DVDs have a late fee of $.10 per day, per movie. You may be able to renew DVDs if there are no holds on the items, and they aren't part of a special collection (such as Hotpicks).

Return to Top


What games do you have available?

The library carries an extensive collection of board games and console video games. For a list of video games owned, please check the video games page.


When I search the online catalog, I’m getting results for [electronic resource (eAudiobook)] and [electronic resource (eBook)]. What are eAudiobooks and eBooks?

eAudiobooks and eBooks are downloadable books available through MyMediaMall or one of our other eBook services. Downloadable books can be read or listened to on your computer, eReader, MP3 player, or other compatible device.

To download a book, you must have a Bloomingdale Library card and a personal computer/laptop or compatible device to install the software or app. Non-residents can't check out our downloadable items. For more information, please check the eBooks page.


Do you have textbooks available from local schools?

Yes, we have a selection of textbooks from Lake Park High School and Westfield Middle School. However, we do not have all class textbooks available. Textbooks are for in-library use only; they may not be checked out.


The library doesn’t own a certain item. How can I put in a purchase request?

You can make a purchase request in person at the Adult or Youth Services Reference Desks, by phone (630-924-2730), by email (bdref@mybpl.org), or online through the Request an Item Purchase Form.


How do I check out a museum pass from the library?

If you have a Bloomingdale Library card, you can check out a museum pass through our Museum Adventure Pass program. Passes can be checked out from the Adult Services or Youth Services Desks on a first come, first serve basis. You can call ahead to check on pass availability.

Passes are limited to one per family per loan period and are good for one week. Please check the full list of participating museums.

Return to Top

Library Computers & Tech

Do you have public computers available?

Public computers are available in two labs. To use our computer labs, you must have a Bloomingdale Library Card. Non-residents may purchase a visitor’s Internet Use card for $5.00, which is good for 3 years. There are also two Express Station computers available for short 15 minute intervals. Visit the Computer Labs page for more information.


Can I use my own software on the public computers?

You may only use the library's software. Computers are equipped with the Microsoft Office 2010 suite, which includes Word (word processing), Excel (spreadsheet), PowerPoint (presentation), and Access (database).


How much do you charge for printing? Can I use my own paper?

Printing costs 10¢ per page for black and white documents and 50¢ per page for color documents. You may provide your own paper, if approved. Use of label paper, transfer paper, or any form of adhesive paper is not permitted.


Do you offer computer training?

Yes, the library offers many computer classes for all age groups. There are classes in all Microsoft Office programs, Internet, email, and Windows. For more information, please visit the Computer Classes page.

Bloomingdale cardholders can also use our online learning resources such as Gale Courses, lynda.com, or Learning Express Library.


Do you offer wireless internet access/Wi-Fi?

Yes, the library offers wireless internet access during our normal operating hours. For more information, please visit the Wi-Fi page.


Do you offer scanning?

The library has 3 scanning stations for use by the public.

    Simple Scan Station
    Use the Simple Scan touchscreen to quickly and easily scan and save your documents and pictures to a flash drive, email them, or fax them. The Simple Scan Station comes equipped with a flatbed scanner for books and magazines, as well as a high speed document scanner. You can scan items and save them in several different formats including PDF, Searchable PDF, JPEG, TIFF, and Word document.


    PC Scanning Station
    Use a Windows PC to scan and save your documents.

Return to Top

Library Services

I'm a person with a disability and can't get to the library. How do I get library materials?

We can bring library materials to you if you are a person who has a temporary or permanent disability and can't get to the library. There's no charge for this service, but patrons must live in Bloomingdale and have a valid library card. Contact Homebound Services at the Reference Desk by calling 630-924-2730.


Do you have meeting rooms available?

Meeting rooms are available at the library. See the Meeting Room Policy and Regulations page for more information, which includes rental fees and instructions on reserving a meeting room. Commercial groups are prohibited from reserving our meeting rooms.


Do you have study rooms available? Can I reserve a group study room?

The library doesn't have group study rooms available for reservation. Meeting Room C is available for groups to study on a walk-in basis, and hours will vary. Study groups may not reserve Room C, and multiple groups can use the room when it's available. To check Room C's group study hours, please contact the Reference Desk at 630-924-2730.

We have one quiet study room available, which is available on a walk-in basis. The quiet study room may not be reserved, and multiple patrons can use the room. The quiet study room is not available for groups.


Do you proctor tests?

Adult Services librarians can proctor physical tests (mailed or emailed to us), not online tests. Please contact the Reference Desk at 630-924-2730 for proctoring information.


Do you offer faxing?

The library provides faxing for the public for a nominal charge. Faxing services are cash only (credit cards not accepted). The library's fax number is 630-529-3243.

Local Chicagoland area codes
1st page: $1.00
Additional page(s): $1.00 each

Long distance
1st page: $2.00
Additional page(s): $1.00 each

International (some countries cannot be faxed to)
1st page: $3.00
Additional page(s): $2.00 each


Do you offer notary services?

Notary service is available at no charge to library patrons at the Adult Services Reference Desk. Please call the Reference Desk at 630-924-2730 to check notary availability. Occasionally, notaries are unavailable on nights and weekends.

To have a document notarized, please do the following:

  • You must bring current and valid photo identification. Photo IDs must be issued by the state or federal government and have a valid signature.
  • DO NOT sign the form ahead of time. Notaries typically must witness the document being signed.
  • All people signing must be present.

Items We're Unable to Notarize

  • Cook County real estate transactions (AKA document of conveyance)
  • I-9 Forms - Due to our employer's policy, we're unable to fill out or notarize I-9 forms as an authorized representative.
  • Vital records - Birth, death, marriage, or divorce certificates and citizenship or naturalization certificates. You must request a certified copy from the county clerk, local registrar, or Illinois Dept. of Public Health/Vital Records.
  • School records - Only the school registrar has the authority to provide certified copies of student records. They must have a school seal and a tamper proof envelope, so these should be requested direct from the school.
  • Military IDs or government common access cards (CAC)
  • IRS tax returns - The IRS can provide certified copies of tax returns or a free tax transcript.



Can I register to vote at the library?

Residents can register to vote at the Adult Services Reference Desk. Please call the Reference Desk at 630-924-2730 to make sure there is a registrar on duty.

In order to register to vote, you must meet the following qualifications:

  • You must be a United States citizen.
  • You must be at least 18 years old on or before the next election.
  • You must live in your election precinct at least 30 days before the next election.
  • You cannot claim the right to vote anywhere else.

Bring two forms of identification, one of which must show your current address. Naturalized citizens must bring the exact date and court/city of their naturalization or a current, valid U.S. passport.

Voter registration closes 28 days prior to an upcoming election. More information about voting is available online at the DuPage Election Commission.

Voters can also register online at https://ova.elections.il.gov/. You can use this system to register for the first time or update the name or address on an existing registration.


Do you have tax forms available?

The library has a small selection of federal and state tax forms. Please contact us for the full list of forms available. Tax forms are typically received in January or February.

Most forms can be printed from the IRS website. Copies of forms from prior years are also available online.

Return to Top

Miscellaneous Questions

Are there any job openings at the library?

Check the Employment Opportunities page for library job openings.


Do you accept donations?

The library accepts donations of books and videos. Not all items will be added to the collection and may be sold in the Friends of the Library Book Sale.

WE CANNOT ACCEPT:
- Musty material smelling of mildew or smoke – try the sniff test!
- Water damaged, dirty, highlighted or stained books
- Books with an accumulation of dust and cobwebs
- Encyclopedias older than 10 years
- Textbooks older than 5 years
- Magazines
- Record albums

For more information of the types of materials we will accept for donation please see the Donations page on our website.


What is your policy on tutoring?

The Bloomingdale Public Library does not allow the use of its space for commercial tutoring.


Who are my local, state, and federal government officals?

Check the Government Officials page for a list of state, federal, and local representatives.

Return to Top