FAQ: COVID-19 Library Information

If your question isn’t answered below, please contact us.

Circulation | Returns| Hours and Reopening | Library Programs | Summer Reading Program | eBooks, Downloads, & Streaming | Databases | Computers & Services | Vaccine Information


Circulation – Library Card, PIN, Due Dates, Renewals, Returns, Holds

What’s my library card number?
You can look up your library card number by visiting our Online Library Catalog. Click the "Log In" link along the top menu, then click "Forgot my card."


What’s my PIN?
If you have a Bloomingdale Public Library card, your default PIN should be the last four digits of your phone number.

If you linked an email to your library account, you can also reset your PIN. To reset, follow these steps:
1. Go to the Online Library Catalog.
2. Click “Log In” along the top menu.
3. A new box should pop open asking for your library card number and PIN. Click the “Forget my PIN” link, enter your library card number, and a reset link will be sent to your email.

If we don't have a current email tied to your library account, the reset PIN link won't work. Contact us with your name and library card number, and we'll reset your PIN. Since library staff is currently working remotely, we can’t provide immediate turnaround, but we will send your updated PIN as soon as possible.


Can I apply for a library card?
Yes, you can register for an online-only library card that will grant you access to our eBooks, digital magazines, databases, and more! If you live in Bloomingdale and are 13 years or older, you can sign up online. If you are under 13 years of age, a parent/guardian should sign up for you. If you have an issues with online card registration, please email the Circulation Head, Christine, at csporleder@mybpl.org.


Can I renew my library card?
The library automatically renews all Bloomingdale cards. If your card didn’t renew, please email the Circulation Head, Christine, at csporleder@mybpl.org. She’ll follow up with you.


When is my item due? Is my item overdue? Should I return my item?
Bloomingdale is a fines free library, so we don’t charge fines for overdue items. All items can be returned via the outside book drop. If the book drop is full, please don't leave items outside the book drop or the building. The book drop will be emptied throughout the day, so please try again at a later time.


Should I return all items to the book drop? Should I return oversized items to the book drop?
All materials (including items typically not returned via the book drop) can be returned via the outside book drop or the interior book drop. If the book drop is full, please don't leave materials outside the book drop or the building. The book drop will be emptied throughout the day, so please try again at a later time.

If your item is oversized and won’t fit in the book drop, please return your oversized item inside.


Can I renew an item?
The library offers automatic renewal, which typically goes through 2 days before the due date. If an item doesn’t renew, either another patron has placed a hold on it or you’ve reached your max amount of renewals. If you’re unable to renew an item, please return it and you can request it again.


Why can't I place a hold on an item? How do I make a purchase request?
Resource sharing/requesting items from other SWAN libraries started on Tuesday, July 7. If you can't place a hold, that library has not turned on resource sharing yet.

Every library in our consortium chooses when to turn on item sharing. While Bloomingdale has turned sharing back on, other libraries may not allow holds/transfers yet.

If you would like to request an item for purchase, please email bdref@mybpl.org with the item information, your name, and your library card number. We will forward your information to the selector, who will evaluate if the item can be purchased for the library.


Is interlibrary loan available? Can I place ILL/WorldCat holds?
Interlibrary loan (ILL) requests opened on September 10, 2020. See our Interlibrary Loan page for more information.


Why do I have a hold on my account showing a status of “suspended”?
Holds that were coming from another library before we closed in March are currently displaying a “suspended” status until delivery resumes between libraries.


Can I request items from other libraries? When will resource sharing be allowed? Will you allow transfers/hold from other libraries in SWAN?
Resource sharing/requesting items from other SWAN libraries started on Tuesday, July 7. If you can't place a hold, that library has not turned on resource sharing yet.

Every library in our consortium chooses when to turn on item sharing. While Bloomingdale has turned sharing back on, other libraries may not allow holds/transfers yet.


Library Hours and Reopening

Is the library open? What are the library hours?
The library building is open with limited services available. We are open our normal business hours:

  • Sunday: 1:00 p.m. - 5:00 p.m.
  • Monday-Thursday: 9:00 a.m. - 9:00 p.m.
  • Friday-Saturday: 9:00 a.m. - 5:00 p.m.

For full details and new requirements, please check our COVID-19 Library Information page.


What are the requirements to use the library? Are there there any new rules or restrictions?
Under the current phase, everyone visiting the library must follow these requirements to help protect our patrons and staff:

  • Building capacity of 50 patrons at a time.
  • Short visits are encouraged. Each patron will be allowed in the building for up to two hours.
  • Any person over two years of age must wear a face covering/mask over their nose and mouth at all times. (Required under the Illinois Department of Public Health's Emergency Rules)
  • Maintain social distancing of at least six feet apart.
  • Wash your hands and/or use hand sanitizer often.

Library Spaces - Rules and Restrictions
When you visit us, the library will look a little different. Here’s what you can expect:

  • Furniture and tables have been removed or spaced out to help maintain social distancing. Limited seating is available, but short visits are encouraged.
  • Signs have been placed on the floor to maintain social distancing at service desks.
  • Signs have been placed on the floor for one-way usage of the library aisles/shelving areas.
  • Elevators are limited to one person/family at a time.
  • Toys in the play area are currently unavailable.
  • Select computers will not be available to help maintain social distancing.
  • Meeting rooms are closed for public use through June 30, 2021.


Is the Group Study Room open? Can I reserve the Group Study Room?
The Group Study Room is opening April 1, 2021. To reserve the Group Study Room, visit the Adult Reference Desk or call 630-924-2730.

  • Face coverings/masks must be worn at all times when using the Group Study Room.
  • Group Study Room can be booked up to 1 week in advance.
  • Advanced reservations can be booked for 2 hours max per day.
  • Patron/group can use the room 2 hours max per day.
  • The room will be emptied for a minimum of 30 minutes between use.
  • Max of 4 people in the room.
  • Room held for 15 minutes for reservations.
  • Open to patrons in high school and older.
  • All patrons can use the room (not restricted to Bloomingdale cardholders)​.
  • If there are no advanced registrations, room is available on a first come, first served basis.​


Library Programs

What virtual programs does the library offer? Can I register for a virtual library program?
The library is expanding our online programs for all age groups! You can view the full schedule of virtual library programs on our online calendar. Enjoy our virtual programming via Facebook, YouTube, and Zoom. Some programs require registration, which will be noted in the program description.


Can I register for an in-person library program?
Our meeting rooms are closed through June 30, 2021. You can view the full schedule of virtual library programs on our online calendar.


How do I book a Zoom a Librarian virtual appointment?
Thank you for your interest in our Zoom a Librarian service! Please email Jessica at jfrazier@mybpl.org, who will send you more information and work with you to schedule an appointment. You will hear back from her soon.


Library Databases, eBooks, Audiobooks, Downloadables, Streaming Services

How do I use your eBook, audiobook, digital magazine, movie, and music services? OverDrive, Axis 360, hoopla, Flipster, and more
You'll need a valid Bloomingdale Library card and PIN to use our online services. Your default PIN should be the last four digits of your phone number.

Check our eBooks & Downloads page for a list of our services, help guides, and websites/compatible apps.


eBook Services Not Working - OverDrive, Axis 360, Hoopla, etc.
First, verify that your library card number and PIN are correct. Your default PIN should be the last four digits of your phone number. If you're still having issues, please email us at bdref@mybpl.org or contact us via Ask a Librarian, and we'll look into this further.

hoopla - If you’re receiving an error message in hoopla, you may need to update, enter, or re-enter your PIN to use hoopla. To update your PIN settings, please check the following help guides:
iOS/Apple
Android
Web


Why isn’t this database working? I can’t use this database from home.
Please email us at bdref@mybpl.org or text us via Ask a Librarian, and we'll look into this further.


How long can I use Ancestry from home?
Access to Ancestry Library Edition has been temporarily expanded to library cardholders working remotely, courtesy of ProQuest and Ancestry. Remote access will be available until the June 30, 2021 and will be re-evaluated monthly as needed. The extension of in-home access to the library's database is at the discretion of Ancestry and ProQuest.


Computers & Services

Can I use a computer? Is the Computer Lab open?
Computers are available on a first-come, first-served basis. Lab computers have been reduced for patron health and safety, and lab sessions are limited to one hour due to the smaller room. Laptops may also be checked out at the Reference Desk and can be used throughout the library. Laptops require a picture ID to use and they must be returned before the library closes each day.


Can I print? Can I scan? Can I fax? Do you have notary services available?
Fax, print, copy, and notary services are currently available. To check on notary availability, please call the Reference Desk at (630) 924-2730.


Can I use Wi-Fi or Internet at the library?
For Internet, the Computer Lab and laptops are available. We have also expanded our Wi-Fi signal, so it extends throughout our parking lot and Gazebo area. We have designated the back row of our parking lot as the official Drive-Up Wi-Fi location. Please remember to keep up social distancing rules. Remember that this is a parking lot that is still used by the Village of Bloomingdale and others, so observe all safety precautions as normal. Wi-Fi is available 8:30 a.m. to 10:00 p.m. every day.


Is the library still getting newspapers delivered?
Yes, newspapers are available, but please be aware that we are not quarantining them between delivery or when patrons use them. Use of the newspapers is at your own discretion. Many of our newspapers are also available digitally with a valid BPL library card and can be accessed through our website.


I saw that Bloomingdale Public Library is using a 3D printer to make PPE face shields for local healthcare facilities. I have a 3D printer. How can I get involved?
Thank you for your interest in supporting our community and local healthcare facilities! Our healthcare partners have let us know that they no longer need 3D printed PPE, so we have stopped PPE production. This was a collaborative project between many libraries and healthcare providers.


Is the library accepting donations of books, movies, and other items?
Donations Closed: For the foreseeable future, the library is not accepting donations of items. Please don't leave donations outside the library or in the book drop.


Curbside Service

Does the library offer curbside pickup?
When we reopened the library, we discontinued curbside service. The final day to pick up items via curbside was Wednesday, July 1. If you need accommodations because you're unable to enter the library, please call the Reference Desk at (630) 924-2730.


COVID-19 Updates

Call Illinois’ COVID-19 Hotline at (800) 889-3931 or email dph.sick@illinois.gov.
Get updates from the DuPage County Health Department, Illinois Department of Public Health, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

COVID-19 Vaccine Information

DuPage County Vaccine Distribution Phases - Check the county's current vaccine distribution phase and see what groups are eligible under each phase.

DuPage County Vaccination Registration Form - By completing this registration form, you are agreeing to receive COVID-19 vaccine appointment notifications from the DuPage County Health Department or local healthcare partners. Registration allows the county to contact you with specific information when appointments are available. Please note: you will not be able to schedule an appointment until the time is right!

Cook County Community Vaccination Program - To register for information and to receive an appointment when they are available, please visit vaccine.cookcountyil.gov or call 1-833-308-1988. You must live or work in Cook County to register.

United Center Vaccination Appointments
- To register online, visit zocdoc.com/vaccine. The web site is projected to handle much higher volume of appointment requests. Zocdoc will show real-time appointment availability and eligible residents will then be able to select a date/time and book an appointment online. Date of birth will be required when booking an appointment to confirm vaccine eligibility.
- To register by phone, call (312) 746-4835. A multi-lingual call center will be available to help seniors make an appointment. This call center will be available from 8 a.m. to 8 p.m. Monday through Saturday and 8 a.m. to 4 p.m. on Sunday. Given the anticipated high demand for appointments, residents who can use the web site should book their appointments online. While the call center has 200 staffers, those who need to use the call center will very likely experience lengthy wait times.

State of Illinois Department of Public Health Vaccination Locations - All vaccinations are by appointment only. Find vaccination locations on the map and get appointment information by following the listed links. Locations include pharmacies, healthcare providers, and additional vaccination sites.

State of Illinois Department of Public Health Vaccine Appointment Call Center - Call 833-621-1284 to reach the Vaccine Appointment Call Center. The call center is open seven days a week from 6 am to midnight. The call center has English and Spanish speaking call agents with the availability for translation into other languages.

Call agents will help individuals who do have access to online services navigate the various registration sites. However, if the individual does not have access to online services or is unable to navigate the site, the agent will make an appointment on their behalf. Individuals will need to provide the agent with their name, address, email (if available), mobile phone number, date of birth, and eligibility. The agent WILL NOT ask for any financial information and the call center WILL NOT share information with the U.S. Immigration and Customs Enforcement agency.

During heavy calling periods, callers could experience wait times before speaking with a call agent. In the coming week, the call center will offer the option for callers to leave a message and be called back when an agent is available.