FAQ: COVID-19 Library Information

If your question isn’t answered below, please contact us.

Circulation | Returns| Hours and Reopening | Library Programs | Summer Reading Program | eBooks, Downloads, & Streaming | Databases | Computers & Services


Circulation – Library Card, PIN, Due Dates, Renewals, Returns, Holds

What’s my library card number?
You can look up your library card number by visiting our Online Library Catalog. Click the "Log In" link along the top menu, then click "Forgot my card."


What’s my PIN?
If you have a Bloomingdale Public Library card, your default PIN should be the last four digits of your phone number.

If you linked an email to your library account, you can also reset your PIN. To reset, follow these steps:
1. Go to the Online Library Catalog.
2. Click “Log In” along the top menu.
3. A new box should pop open asking for your library card number and PIN. Click the “Forget my PIN” link, enter your library card number, and a reset link will be sent to your email.

If we don't have a current email tied to your library account, the reset PIN link won't work. Contact us with your name and library card number, and we'll reset your PIN. Since library staff is currently working remotely, we can’t provide immediate turnaround, but we will send your updated PIN as soon as possible.


Can I apply for a library card?
Yes, you can register for an online-only library card that will grant you access to our eBooks, digital magazines, databases, and more! If you live in Bloomingdale and are 13 years or older, you can sign up online. If you are under 13 years of age, a parent/guardian should sign up for you. If you have an issues with online card registration, please email the Circulation Head, Christine, at csporleder@mybpl.org.


Can I renew my library card?
The library automatically renews all Bloomingdale cards. If your card didn’t renew, please email the Circulation Head, Christine, at csporleder@mybpl.org. She’ll follow up with you.


When is my item due? Is my item overdue? Should I return my item?
Bloomingdale is a fines free library, so we don’t charge fines for overdue items. All items can be returned via the outside book drop. If the book drop is full, please don't leave items outside the book drop or the building. The book drop will be emptied throughout the day, so please try again at a later time.

Please note that returned items will remain on your account during a recommended quarantine period of 7 days. Bloomingdale is a fines free library and there will be no fines assessed on items that become overdue during the quarantine period.


Should I return all items to the book drop? Should I return oversized items to the book drop?
All materials (including items typically not returned via the book drop) can be returned via the outside book drop. If the book drop is full, please don't leave materials outside the book drop or the building. The book drop will be emptied throughout the day, so please try again at a later time.

If your item is oversized and won’t fit in the book drop, please return your oversized item inside in the designated lobby return bin.

Please note that returned items will remain on your account during a recommended quarantine period of 7 days. Bloomingdale is a fines free library and there will be no fines assessed on items that become overdue during the quarantine period.


I returned an item. Why is it still on my library account?
Returned materials will remain on your account during a recommended quarantine period of 7 days. Once returns are out of quarantine, they will be removed from your account. Bloomingdale is a fines free library and there will be no fines assessed on items that become overdue during the quarantine period.

There is currently no plan to phase in a partial check-in process for quarantine materials. Our goal is to reduce the risk to staff handling these items. We keep all returned materials confined to the lobby area to reduce the chance of cross-contamination to the rest of the building.

Staff handling incoming materials follow strict PPE requirements and do not handle materials again until items are deemed safe via the protocol.

During the quarantine period, staff are happy to override any limits patrons may reach and we are exploring potentially removing limits on specific materials to accommodate patrons.


Can I renew an item?
The library offers automatic renewal, which typically goes through 2 days before the due date. If an item doesn’t renew, either another patron has placed a hold on it or you’ve reached your max amount of renewals. If you’re unable to renew an item, please return it and you can request it again.


Why can't I place a hold on an item? How do I make a purchase request?
Resource sharing/requesting items from other SWAN libraries started on Tuesday, July 7. If you can't place a hold, that library has not turned on resource sharing yet.

Every library in our consortium chooses when to turn on item sharing. While Bloomingdale has turned sharing back on, other libraries may not allow holds/transfers yet.

If you would like to request an item for purchase, please email bdref@mybpl.org with the item information, your name, and your library card number. We will forward your information to the selector, who will evaluate if the item can be purchased for the library.


Is interlibrary loan available? Can I place ILL/WorldCat holds?
Interlibrary loan (ILL) requests opened on September 10, 2020. See our Interlibrary Loan page for more information.


Why do I have a hold on my account showing a status of “suspended”?
Holds that were coming from another library before we closed in March are currently displaying a “suspended” status until delivery resumes between libraries.


Can I request items from other libraries? When will resource sharing be allowed? Will you allow transfers/hold from other libraries in SWAN?
Resource sharing/requesting items from other SWAN libraries started on Tuesday, July 7. If you can't place a hold, that library has not turned on resource sharing yet.

Every library in our consortium chooses when to turn on item sharing. While Bloomingdale has turned sharing back on, other libraries may not allow holds/transfers yet.


Library Hours and Reopening

Is the library open? What are the library hours?
The library building is open with limited services available. We are open our normal business hours:

  • Monday-Thursday: 9:00 a.m. - 9:00 p.m.
  • Friday-Saturday: 9:00 a.m. - 5:00 p.m.

For full details and new requirements, please check our COVID-19 Library Information page.


What are the requirements to use the library? Are there there any new rules or restrictions?
New Requirements
In order to help protect our patrons and staff, everyone visiting the library must follow these requirements:

  • Any person over two years of age must wear a face covering/mask over their nose and mouth at all times. (Required under the Illinois Department of Public Health's Emergency Rules)
  • Maintain social distancing of at least six feet apart.
  • Wash your hands and/or use hand sanitizer often.

Library Spaces - Rules and Restrictions
When you visit us, the library will look a little different. Here’s what you can expect:

  • Building capacity of 65 patrons at a time.
  • Each patron will be allowed in the building for up to one hour.
  • Furniture and tables have been removed or spaced out to help maintain social distancing.
  • Signs have been placed on the floor to maintain social distancing at service desks.
  • Signs have been placed on the floor for one-way usage of the library aisles/shelving areas.
  • Elevators are limited to one person/family at a time.
  • Toys in the play area are currently unavailable.
  • Select computers will not be available to help maintain social distancing.
  • Meeting rooms and study rooms are closed for public use.


Library Programs

What virtual programs does the library offer? Can I register for a virtual library program?
The library is expanding our online programs for all age groups! You can view the full schedule of virtual library programs on our online calendar. Enjoy our virtual programming via Facebook, YouTube, and Zoom. Some programs require registration, which will be noted in the program description.


Can I register for an in-person library program?
Our meeting rooms are closed through January 31, 2021. You can view the full schedule of virtual library programs on our online calendar.


How do I book a Zoom a Librarian virtual appointment?
Thank you for your interest in our Zoom a Librarian service! Please email Jessica at jfrazier@mybpl.org, who will send you more information and work with you to schedule an appointment. You will hear back from her soon.


Library Databases, eBooks, Audiobooks, Downloadables, Streaming Services

How do I use your eBook, audiobook, digital magazine, movie, and music services? OverDrive, Axis 360, hoopla, Flipster, and more
You'll need a valid Bloomingdale Library card and PIN to use our online services. Your default PIN should be the last four digits of your phone number.

Check our eBooks & Downloads page for a list of our services, help guides, and websites/compatible apps.


eBook Services Not Working - OverDrive, Axis 360, Hoopla, etc.
First, verify that your library card number and PIN are correct. Your default PIN should be the last four digits of your phone number. If you're still having issues, please email us at bdref@mybpl.org or contact us via Ask a Librarian, and we'll look into this further.

hoopla - If you’re receiving an error message in hoopla, you may need to update, enter, or re-enter your PIN to use hoopla. To update your PIN settings, please check the following help guides:
iOS/Apple
Android
Web


Why isn’t this database working? I can’t use this database from home.
Please email us at bdref@mybpl.org or text us via Ask a Librarian, and we'll look into this further.


How long can I use Ancestry from home?
Access to Ancestry Library Edition has been temporarily expanded to library cardholders working remotely, courtesy of ProQuest and Ancestry. Remote access will be available until the end of September and will be re-evaluated monthly as needed. The extension of in-home access to the library's database is at the discretion of Ancestry and ProQuest.


Computers & Services

Can I use a computer? Is the Computer Lab open?
Computers are available on a first-come, first-served basis. Lab computers have been reduced for patron health and safety, and sessions are limited to one hour. Laptops may also be checked out at the Reference Desk. Laptops require a picture ID to use and they must be returned before the library closes each day.


Can I print? Can I scan? Can I fax? Do you have notary services available?

Fax, print, copy, and notary services are currently available. To check on notary availability, please call the Reference Desk at (630) 924-2730.


Can I use Wi-Fi or Internet at the library?
For Internet, the Computer Lab and laptops are available. We have also expanded our Wi-Fi signal, so it extends throughout our parking lot and Gazebo area. We have designated the back row of our parking lot as the official Drive-Up Wi-Fi location. Please remember to keep up social distancing rules. Remember that this is a parking lot that is still used by the Village of Bloomingdale and others, so observe all safety precautions as normal. Wi-Fi is available 8:30 a.m. to 10:00 p.m. every day.


Is the library still getting newspapers delivered?
Yes, newspapers are available, but please be aware that we are not quarantining them between delivery or when patrons use them. Use of the newspapers is at your own discretion. Many of our newspapers are also available digitally with a valid BPL library card and can be accessed through our website.


I saw that Bloomingdale Public Library is using a 3D printer to make PPE face shields for local healthcare facilities. I have a 3D printer. How can I get involved?
Thank you for your interest in supporting our community and local healthcare facilities! Our healthcare partners have let us know that they no longer need 3D printed PPE, so we have stopped PPE production. This was a collaborative project between many libraries and healthcare providers.


Is the library accepting donations of books, movies, and other items?
Donations Closed: For the foreseeable future, the library is not accepting donations of items. Please don't leave donations outside the library or in the book drop.


Curbside Service

Does the library offer curbside pickup?
When we reopened the library, we discontinued curbside service. The final day to pick up items via curbside was Wednesday, July 1. If you need accommodations because you're unable to enter the library, please call the Reference Desk at (630) 924-2730.