FAQ: COVID-19 Library Information

If your question isn’t answered below, please contact us.

Circulation | Returns | Hours and Reopening | Library Programs | eBooks, Downloads, & Streaming | Databases | Computers & Services | Vaccine Information


Circulation – Library Card, PIN, Due Dates, Renewals, Returns, Holds

What’s my library card number?
You can look up your library card number by visiting our Online Library Catalog. Click the "Log In" link along the top menu, then click "Forgot my card."


What’s my PIN?
If you have a Bloomingdale Public Library card, your default PIN should be the last four digits of your phone number.

If you linked an email to your library account, you can also reset your PIN. To reset, follow these steps:
1. Go to the Online Library Catalog.
2. Click “Log In” along the top menu.
3. A new box should pop open asking for your library card number and PIN. Click the “Forget my PIN” link, enter your library card number, and a reset link will be sent to your email.

If we don't have a current email tied to your library account, the reset PIN link won't work. You can call us at 630-924-2730 or contact us with your name and library card number, and we'll reset your PIN.


Can I apply for an online library card?
Yes, you can register for an online-only library card that will grant you access to our eBooks, digital magazines, databases, and more! If you live in Bloomingdale and are 13 years or older, you can sign up online. If you are under 13 years of age, a parent/guardian should sign up for you. If you have an issues with online card registration, please email the Circulation Head, Christine, at csporleder@mybpl.org.


Can I renew my library card?
The library automatically renews all physical Bloomingdale cards. If your card didn’t renew, please email the Circulation Head, Christine, at csporleder@mybpl.org. She’ll follow up with you.


When is my item due? Is my item overdue? Should I return my item?
Bloomingdale is a fines free library, so we don’t charge fines for overdue items. All items can be returned at the outdoor or interior book drops.


Should I return all items to the book drop? Should I return oversized items to the book drop?
All materials can be returned at the outdoor or interior book drops. For oversized or special items, please return them inside.


Can I renew an item?
The library offers automatic renewal, which typically goes through 2 days before the due date. If an item doesn’t renew, either another patron has placed a hold on it or you’ve reached your max amount of renewals. If you’re unable to renew an item, please return it and you can request it again.


Why can't I place a hold on an item? How do I make a purchase request?
If an item is marked as new at another library, you may not be able to place it on hold. If you would like to request an item for purchase, please fill out the Request an Item Purchase form.


Is interlibrary loan available? Can I place ILL/WorldCat holds?
Interlibrary loan (ILL) requests are open. See our Interlibrary Loan page for more information.



Library Hours and Reopening

Is the library open? What are the library hours?
The library building is open with limited services available. We are open our normal business hours:

  • Sunday: Closed on Sundays through Labor Day
  • Monday-Thursday: 9:00 a.m. - 9:00 p.m.
  • Friday-Saturday: 9:00 a.m. - 5:00 p.m.

What are the requirements to use the library? Are there there any new rules or restrictions?

Per CDC/IDPH updated recommendations for DuPage County, the Library has updated our building rules accordingly:

  • As of Friday, July 30, 2021 all patrons must wear masks in the library and at all library functions, regardless of vaccination status, until further notice. We thank you in advance for your cooperation.
  • Starting Monday, February 28, 2022 BPL will follow the Governor's guidance and move to masks optional for patrons and staff.
  • Short visits are encouraged, but there are no time restrictions for Library or Computer Lab visits.
  • Social distancing is recommended by not required.
  • Hand sanitizers remain available throughout the library.

Library Spaces - Rules and Restrictions
When you visit us, the library will look a little different. Here’s what you can expect:

  • Tables, chairs, and seating areas will be returned throughout the library as time allows.
  • Toys in the play area remain unavailable at this time.
  • The Computer Lab is open with no time or seating limit.
  • Meeting rooms reopen August 1, 2021. Reservations are now being accepted and fees apply.

Are study rooms available? Can I reserve the study rooms?
The library has 2 study rooms available for reservation:

  • 1 Group Study Room (8 people max)
  • 1 Quiet Study Room (2 people max, no talking)

To reserve a study room, visit the Adult Reference Desk or call 630-924-2730. Study room reservations are not available online.

  • Study rooms can be booked up to 2 weeks in advance.
  • Advanced reservations can be booked for 2 hours max per day.
  • If no one else is waiting to use the room, room use can be extended up to 4 hours max per day.
  • Rooms held for 15 minutes for reservations.
  • Open to all patrons in high school and older (not restricted to Bloomingdale cardholders) and free to use​.
  • If there are no advanced registrations, rooms are available on a first come, first served basis.​


Library Programs

What programs does the library offer? Can I register for a library program?
The library has a mix of online and in-person programs for all age groups! You can view the full schedule of library programs on our online calendar. Enjoy our virtual programming via Facebook, YouTube, and Zoom. Some programs require registration, which will be noted in the program description.



Library Databases, eBooks, Audiobooks, Downloadables, Streaming Services

How do I use your eBook, audiobook, digital magazine, movie, and music services? OverDrive, Axis 360, hoopla, Flipster, and more
You'll need a valid Bloomingdale Library card and PIN to use our online services. Your default PIN should be the last four digits of your phone number.

Check our eBooks & Downloads page for a list of our services, help guides, and websites/compatible apps.


eBook Services Not Working - OverDrive, Axis 360, Hoopla, etc.
First, verify that your library card number and PIN are correct. Your default PIN should be the last four digits of your phone number. If you're still having issues, please email us at bdref@mybpl.org or contact us via Ask a Librarian, and we'll look into this further.

hoopla - If you’re receiving an error message in hoopla, you may need to update, enter, or re-enter your PIN to use hoopla. To update your PIN settings, please check the following help guides:
iOS/Apple
Android
Web


Why isn’t this database working? I can’t use this database from home.
Please email us at bdref@mybpl.org or contact us via Ask a Librarian, and we'll look into this further.



Computers & Services

Can I use a computer? Is the Computer Lab open?
The Computer Lab is open at full capacity. Computers are available on a first-come, first-served basis. Laptops may also be checked out at the Reference Desk and can be used throughout the library. Laptops require a picture ID to use and they must be returned before the library closes each day.


Can I print? Can I scan? Can I fax? Do you have notary services available?
Fax, print, copy, and notary services are currently available. To check on notary availability, please call the Reference Desk at (630) 924-2730. Please see the Notary Services page for details and requirements.


Can I use Wi-Fi or Internet at the library?
For Internet, the Computer Lab and laptops are available. We have also expanded our Wi-Fi signal, so it extends throughout our parking lot and Gazebo area. We have designated the back row of our parking lot as the official Drive-Up Wi-Fi location. Remember that this is a parking lot that is still used by the Village of Bloomingdale and others, so observe all safety precautions as normal. Wi-Fi is available 8:30 a.m. to 10:00 p.m. every day.


Is the library still getting newspapers delivered?
Yes, newspapers are available. Many of our newspapers are also available digitally with a valid BPL library card and can be accessed through our website.


Is the library accepting donations of books, movies, and other items?
Yes, donations are open. Please see the Item Donation Guidelines for more information.


Curbside Service

Does the library offer curbside pickup?
When we reopened the library, we discontinued curbside service. If you need accommodations because you're unable to enter the library, please call the Reference Desk at (630) 924-2730.


COVID-19 Updates

Call Illinois’ COVID-19 Hotline at (800) 889-3931 or email dph.sick@illinois.gov.
Get updates from the DuPage County Health Department, Illinois Department of Public Health, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Ride DuPage COVID-19 Vaccination Transportation Program
The DuPage County Ride DuPage COVID-19 Vaccination Transportation Program provides free rides for county residents to COVID-19 mass vaccination sites, doctor's offices, or pharmacies in DuPage County. No income qualifications or documentation are required to set up rides to vaccination sites. DuPage County residents who need a ride to their COVID-19 vaccination appointment should call 630-407-6500 or 1-800-942-9412 for more information or to set up a ride. Calls must be made at least 24 hours in advance to schedule rides.

COVID-19 Vaccine Information

DuPage County Vaccinations - Visit the DuPage County Health Department webpage for current vaccination options.

Cook County Community Vaccination Program - Cook County Government, Cook County Health and Cook County Department of Public Health are pleased to offer COVID-19 vaccinations to residents of Illinois.

Vaccines.gov - Use Vaccines.gov to find a location near you, then call or visit their website to make an appointment.

State of Illinois Department of Public Health Vaccine Appointment Call Center - If you or someone you know needs assistance scheduling a vaccine appointment, call the toll-free IDPH hotline at 833-621-1284. The call center is open seven days a week from 6 am to midnight. The call center has English and Spanish speaking call agents with the availability for translation into other languages.

Call agents will help individuals who do have access to online services navigate the various registration sites. However, if the individual does not have access to online services or is unable to navigate the site, the agent will make an appointment on their behalf. Individuals will need to provide the agent with their name, address, email (if available), mobile phone number, date of birth, and eligibility. The agent WILL NOT ask for any financial information and the call center WILL NOT share information with the U.S. Immigration and Customs Enforcement agency. During heavy calling periods, callers could experience wait times before speaking with a call agent.