FAQ: COVID-19 Library Closure

While the library is closed, here are some answers to commonly asked questions. If your question isn’t answered below, please email us at bdref@mybpl.org or text us via Ask a Librarian.

Circulation – Library Card, PIN, Due Dates, Renewals, Returns, Holds

What’s my library card number?
You can look up your library card number by visiting our Online Library Catalog. Click the "Log In" link along the top menu, then click "Forgot my card."


What’s my PIN?
If you have a Bloomingdale Public Library card, your default PIN should be the last four digits of your phone number.

If you linked an email to your library account, you can also reset your PIN. To reset, follow these steps:
1. Go to the Online Library Catalog.
2. Click “Log In” along the top menu.
3. A new box should pop open asking for your library card number and PIN. Click the “Forget my PIN” link, enter your library card number, and a reset link will be sent to your email.

If we don't have a current email tied to your library account, the reset PIN link won't work. Contact us with your name and library card number, and we'll reset your PIN. Since library staff is currently working remotely, we can’t provide immediate turnaround, but we will send your updated PIN as soon as possible.


Can I apply for a library card?
Yes, you can register for an online-only library card that will grant you access to our eBooks, digital magazines, databases, and more! If you live in Bloomingdale and are 13 years or older, you can sign up online. If you are under 13 years of age, a parent/guardian should sign up for you.


Can I renew my library card?
The library automatically renews all Bloomingdale cards. If your card didn’t renew, please email the Circulation Manager, Christine, at csporleder@mybpl.org. She’ll follow up with you.


When is my item due? Is my item overdue? Should I return my item?
All due dates have been extended to June 3, 2020, plus we are fines free. All materials can be returned via the outside book drop starting Monday, May 18. If the book drop is full, PLEASE do not leave materials outside the book drop or the building. The book drop will be emptied throughout the day, so please try again at a later time.

Please note that returned materials will remain on your account during a recommended quarantine period of at least 72 hours. Bloomingdale is a fines free library and there will be no fines assessed on items that become overdue during the quarantine period.


Should I return all items to the book drop? Should I return oversize items to the book drop?
All materials (including items typically not returned via the book drop) can be returned via the outside book drop starting Monday, May 18. If the book drop is full, PLEASE do not leave materials outside the book drop or the building. The book drop will be emptied throughout the day, so please try again at a later time.

If your item is oversize and won’t fit in the book drop, please contact our Circulation Head, Christine Sporleder, at csporleder@mybpl.org. She will set up a drop off option with you.


Can I renew an item?
The library offers auto renewal, which typically goes through 2 days before the due date. If an item doesn’t renew, either another patron has placed a hold on it or you’ve reached your max amount of renewals. If you’re unable to renew an item, please return it and you can request it again.


I had an item on hold. What if it becomes available while the library is closed?
We have suspended all holds on physical items. If you had an item on hold that was waiting to be picked up, it will be available to you when we reopen.

You can continue to place holds for Bloomingdale owned items in the Online Library Catalog while we're closed, but they won't be active until we reopen.


Why can't I place a hold on an item? How do I make a purchase request?
Starting April 29, our library consortium has restricted holds to a patron’s home library only. If Bloomingdale Public Library doesn’t own a copy of the item you’re trying to request, this will cause a block when attempting to place a hold. The temporary block is in place so when local libraries are allowed to reopen, we’ll be able safely handle the backlog, work through new procedures for library items, and move towards a phased return to more traditional library services.

If you would like to request an item for purchase, please email bdref@mybpl.org with the item information, your name, and your library card number. We will forward your information to the selector, who will evaluate if the item can be purchased for the library.


I returned an item in the book drop. Why is it still on my library account?
Returned materials will remain on your account during a recommended quarantine period of at least 72 hours. Once returns are out of quarantine, they will be removed from your account. Bloomingdale is a fines free library and there will be no fines assessed on items that become overdue during the quarantine period.


Why do I have a hold on my account showing a status of “suspended”?
Holds that were coming from another library before the Bloomingdale Public Library closed in March are currently displaying a “suspended” status until delivery between libraries resume. At this time, delivery of materials between libraries is on hold until further notice.


Curbside Service

Is the library going to offer curbside pickup?
We've been busy putting new procedures in place, training, and making sure we have all of the equipment we need to keep both patrons and staff safe, and and are now ready to open Curbside Pickup Service beginning Wednesday, May 20!

How Bloomingdale Public Library Curbside Service Will Work:
This is a pickup service only. All materials must be put on hold prior to pickup.

To place a hold, you can do the following:
- Place the hold yourself online or in the library app.
- Call and leave a voicemail at 630-924-2730.
- Email bdref@mybpl.org.
- Text mybpl to 66746.

Once your hold is received, processed, and ready for pickup, you will be notified via phone or email. You’ll have 3 days to come to the library and pick up your items during curbside hours.

Curbside Hours:
Monday/Wednesday/Friday - 11:00 a.m. to 3:00 p.m.
Tuesday/Thursday - 3:00 p.m. to 7:00 p.m.
Saturday - 10:00 a.m. to 12:00 p.m.

When you arrive for pickup, please do the following:
- Put your car in park.
- Call Circulation at 630-924-2750 to let them know which of the 3 Curbside spots you are in.
- Open the trunk.
- Stay in your car.

Staff will bring your hold items out, place them in your trunk, close your trunk, and you can be on your way!

At this time, Curbside Service is currently limited to items owned by Bloomingdale Public Library. The service is currently available for Bloomingdale Public Library cardholders only. Please contact your home library for information regarding services they are offering or plan to offer in the future.

Returns:

Please note that returned materials will remain on your account during a recommended quarantine period of at least 72 hours. Bloomingdale is a fines free library and there will be no fines assessed on items that become overdue during the quarantine period.


Library Hours

Is the library open? When will the library officially open/reopen?
In accordance with the April 23rd announcement of Governor Pritzker's extension of the Stay at Home order, the library building will be closed until further notice. All in-person library programs and meeting room reservations are canceled through May 31, 2020. Find our latest updates on our website, Facebook page, or by signing up for our eNewsletters.


Library Programs

What virtual programs does the library offer? Can I register for a virtual library program?
The library is expanding our online programs for all age groups! You can view the full schedule of virtual library programs on our online calendar. Enjoy our virtual programming via Facebook, YouTube, and Zoom. Some programs require registration, which will be noted in the program description.


Can I register for an in-person library program?
In accordance with the April 23rd announcement of Governor Pritzker's extension of the Stay at Home order, the library building will be closed until further notice. All in-person library programs and meeting room reservations are canceled through May 31, 2020. Find our latest updates on our website, Facebook page, or by signing up for our eNewsletters.


How do I book a Zoom a Librarian virtual appointment?
Thank you for your interest in our Zoom a Librarian service! Please email Jessica at jfrazier@mybpl.org, who will send you more information and work with you to schedule an appointment. You will hear back from her soon.


Library Databases, eBooks, Audiobooks, Downloadables, Streaming Services

How do I use your eBook, audiobook, digital magazine, movie, and music services? OverDrive, Axis 360, hoopla, Flipster, and more
You'll need a valid Bloomingdale Library card and PIN to use our online services. Your default PIN should be the last four digits of your phone number.

Check our eBooks & Downloads page for a list of our services, help guides, and websites/compatible apps.


eBook Services Not Working - OverDrive, Axis 360, Hoopla, etc.
First, verify that your library card number and PIN are correct. Your default PIN should be the last four digits of your phone number. If you're still having issues, please email us at bdref@mybpl.org or text us via Ask a Librarian, and we'll look into this further.

hoopla - If you’re receiving an error message in hoopla, you may need to update, enter, or re-enter your PIN to use hoopla. To update your PIN settings, please check the following help guides:
iOS/Apple
Android
Web


Why isn’t this database working? I can’t use this database from home.
Please email us at bdref@mybpl.org or text us via Ask a Librarian, and we'll look into this further.


Miscellaneous

Can I use a computer? Can I print? Can I scan? Can I fax?
The library building is currently closed to the public. At this time, we’re not able to offer insert service/resource for public use. Please continue to check our website for updates as we continue to expand our services via curbside or other options.


Is the library still getting newspapers delivered?
Delivery of newspapers stopped around April 27. We will resume delivery when patrons are allowed back into the building for extended periods. Newspapers can't be checked out, but many are also available digitally with a valid BPL library card and can be accessed through our website.


I saw that Bloomingdale Public Library is using a 3D printer to make PPE face shields for local healthcare facilities. I have a 3D printer. How can I get involved?
Thank you for your interest in supporting our community and local healthcare facilities! Please email Jessica at jfrazier@mybpl.org, who is one of the librarians involved with the 3D printing PPE project. You will hear back from her soon.


Is the library accepting donations of books, movies, and other items?
For the foreseeable future, the library is not able to accept donations of items. Please do not leave donations outside the library.