Suggestion Box
May 2024 - August 2024
- Shoelace tying workshops
Answer: I will pass this along to the person in charge of Youth programs. We do have an Ellison die in the shape of a shoe with holes for laces. Patrons have used them for practicing shoelace tying. Ask any staff person in Youth Services for help. - The individuals at the Reference desk are extremely helpful. They provide a great service to the public
Answer: Thanks! - Would library consider purchasing a movie projector for patrons to check out?
Answer: We are currently exploring different options for digital projectors. We are looking for options that are portable, easy to use, cost-effective, and durable. Please keep your eye on the website and catalog for future equipment checkout options. - I was thrilled to find a section that had movies that were based on a true story. I am very thankful that someone here had put this together for our convenience. How wonderful! Thank you, thank you, thank you!
Answer: Thanks for your compliment - I will make sure to pass it along to the employee and his/her supervisor. - Please put light bulbs in the upstairs lamps.
Answer: Thanks for the comment - bulbs are in and working. - ***** went above & beyond to help me with a computer issue on Sunday. ****was so knowledgeable, kind, professional & helpful. He resolved my issue in 10 minutes & clearly explained the process so I could understand. Thank you for having such a wonderful employee available
Answer: Thanks - I will be sure to share your compliment with the employee and his/her supervisor. - I would want to have a program about nature. Ages 6-9
Answer: We have had many nature-based programs in the past - but I did pass this along to the Youth Services Department. - A candy program please
Answer: We have had many candy-based programs in the past; such as "candy sushi" and others. I did pass this along to the Youth Services Department. - Luca Loves Your Library!
Answer: Thanks! - Have content education people about Palestine and the ongoing genocide. Example are books by Ilan Pappe and Ghassan Kanafani. Thanks!
Answer: We do have a number of printed works about Palestine including
1) Pay No Heed to the Rockets: Life in Contemporary Palestine - By Marcello di Cintio
2) Palestinian Walks: Forays into a Vanishing Landscape - By Raja Shehadeh
3) Cursed Victory: A History Of Israel And The Occupied Territories - By Ahron Bregman
4) Kingdom of Olives and Ash: Writers Confront the Occupation - By Michael Chabon, Ayelet Waldman
There also are many book eBooks available. However I have passed along your suggestion to the person that purchases materials in that subject. - In-Person - Wants lightbulbs in the lamps in Local History
Answer: As of September 10th, all the lamps in Local history have working bulbs. - Thank You For A Great Library!
Answer: Thanks - I came in 8-9-24 and needed some help and I asked **** and ***** was polite, knowledgeable, and has a great smile.
Answer: Thanks - I will be sure to share your compliment with the employee and his/her supervisor - COMPUTER ROOM TELL ****** TO SHUT UP
Answer: If a guest is disturbing you, feel free to ask a staff member for assistance. - I would like to suggest having access to a paper cutter for projects. Thank you
Answer: Due to liability issue, we do not have a paper cutter for patrons. - Hi - I just wanted to say Thank You and that ALL of the employees here that I have met are Fantastic! Today *****helped me today and ****, like all the other employees I have met, could not be GREATER!!
Answer: Thanks! - So fun!
Answer: Thanks! - Bullying handling program. All Ages. By: ****** ********
Answer: I have passed this along to our staff that plan our programming.
September 2023 - April 2024
- This evening I attended a computer card making class. The instructors name is ****. **** was very informative. He spoke in a way that was easy to listen and follow as he taught this class. I learned several things and my experience was so positive. I look forward to future library programs! Thank You.
Answer: BPL staff all strive to offer amazing customer service, so thanks for your kind words. I have shared your compliment with the staff person and his/her supervisor. - Please make sure the gentlemen reading the paper in the magazine area are not being too disruptive with their conversations. Thank you.
Answer: We do have a number of specific "quiet zones" though out the library and BPL staff will be glad to show you where they are. The magazine lounge is not a designated quiet zone, however, that does not mean that patrons can be disruptive to others. We can certainly ask guest to lower their voices. Feel free to ask a staff member for assistance. - 1 - I would love more decoration magazines. Would love Gallery.
2 - The books should include foreign designers. Example: Quezada, Castillo. Mexican ones too.
Answer: I have passed your suggestion on to the staff person that selects our magazines/books. - Any chance the guys who sit over by the magazines could quit using it for their SOCIAL HOURS!
Answer: We do have a number of specific "quiet zones" though out the library and BPL staff will be glad to show you where they are. The magazine lounge is not a designated quiet zone, however, that does not mean that patrons can be disruptive to others. We can certainly ask guest to lower their voices. Feel free to ask a staff member for assistance. - Can you make a program where everyone gets their unwanted books and then when everyone hands their unwanted books in, the next day they come back and they exchange their books with each other?
Answer: We accept donations of unwanted books. Additionally, there are a number of free little libraries in the area that will take limited donations: https://littlefreelibrary.org/map/. For those looking to find amazing used books at a great price, The Friends of the Bloomingdale Library has a perpetual book sale area near the Business Office. You will find hardcovers for just $2 and other materials for $1. - Patron came in to compliment the nighttime staff and criticize the daytime staff. She comes in regularly during the weekdays, mostly during the night. She expresses that the nighttime staff (5-9 pm) are extremely "helpful," "patient," and overall lots of compliments. In comparison, she finds the daytime staff "cranky," "rude," and "impatient." She describes the difference [in the staff service] “is like night and day."
Answer: All BPL staff are hired and trained to offer World Class customer service; we even have a publicly posted Customer Service Standard. Additionally, most BPL staff work both evening and daytime shifts so there shouldn't be a noticeable difference in the customer service. However, I am sorry to hear of your experience and we will use your comments to help in our continuous improvement process. - I would like to compliment **** who works in the *****. **** is extremely helpful.
Answer: BPL staff all strive to offer amazing customer service, so thanks for your kind words. I have shared your compliment with the staff person and his/her supervisor. - A nice place
Answer: Thanks! - With the snack machines + beverage machines downstairs, it would be a nice addition if the library could provide a microwave for patrons use. This way they could heat up water for tea or soup or even heat up a frozen meal.
Answer: We provide snack/beverage vending machines as a simple convenience for visitors looking for a quick drink or snack. We do not want guests to heat or prepare meals in the library so we have no plans to offer microwaves. - Thank you!
Answer: Thanks ! - I like the speed racer DVD's -******
Answer: Thanks! - Lower prices on vending Machine
Answer: We use an outside service for our vending machines. They set the prices of the items offered for sale.
August - October 2023
- Is there a way to know what books you have displayed in the front by the check out counter? I was here earlier today and I didn't get to take a picture of them but there were a lot of titles that caught my eye
Answer: We do no have a "list" of the books on the topical displays (Cookbooks, Hot Picks, Most Wanted and new Biographies). The books we display are all "new" books that are rotated in and out weekly. However, BPL staff can show you how to limit to new books in our catalog, and you can browse by title and look at cover art. - FUN party last night!!!!!!!!!!
Answer: Thanks! - I love the little coloring sheets on the note card! Thank you so much!
Answer: Thanks! - Do more FUN CRAFTS
Answer: We will keep offering them. - This Library is the best!
Answer: Thanks! - "Please - STOP person who opens the blue shred/recycle bin + takes paper (confidential) from it. (Loc in Comp lab) Thanks"
Answer: The items in the blue recycling bins are not shredded or handled in any special/confidential manner. Each night our cleaning crew empties the bins and the contents are put in a recycling dumpster. Therefore, I would not recommended placing confidential papers in the blue bins. - "8/1/23 Suggest - Small couch in front business office desperately needs re-upholstering - no need for a new piece of furniture. Much cheaper to re-upholstery Bloomingdale Card Holder"
Answer: We have addressed this issue. We have two spare chairs in place and we will re-upholster one of the benches. - "COMPUTER ROOM RINGERS OFF ON PHONES Getting OUT OF HAND"
Answer: BPL staff enforce our Rule of Behavior Policy which prohibits talking on cell phones except in designated areas. - "NEED WASH HANDS SIGN MEN ROOM"
Answer: During the pandemic when we were under IDPH emergency orders we were encouraged/mandated to place hand washing signs in public washrooms. Once the emergency orders ended we removed the signs. Each night we make sure that all washrooms have soap and paper towels. - I was hoping you can get a cyber Sony shot camera that we can check out.
Answer: We have not had this suggestion before. Upon investigation these cameras are rather expensive. The Cyber-shot Cameras run between $300 to well over $1,000 based on features. Thus, we would not add them to our collection. - "How about Hot Spots for check out at the library - Thank you, Ed R - "
Answer: We have been looking into potentially purchasing hotspots for checkout but do not currently have any to loan. We continue to monitor demand and will purchase new equipment as the needs of our community changes. - "PLEASE CONSIDER HOT SPOTS AVAILABLE FOR CHECKOUT AT THE LIBRARY Thanks."
Answer: We have been looking into potentially purchasing hotspots for checkout but do not currently have any to loan. We continue to monitor demand and will purchase new equipment as the needs of our community changes. - "To Whome This may concern, Could you please make hot spots available for checkout at the library. Please confider - Thanks,"
Answer: We have been looking into potentially purchasing hotspots for checkout but do not currently have any to loan. We continue to monitor demand and will purchase new equipment as the needs of our community changes. - "To Whom It May Concern, Could you Please make Hot Spots Available For Check-Out at the library thanks - "
Answer: We have been looking into potentially purchasing hotspots for checkout but do not currently have any to loan. We continue to monitor demand and will purchase new equipment as the needs of our community changes. - Purchasable bus passes at the library
Answer: "We do not provide bus passes or subsidize any transportation costs. However, Bloomingdale Township arranges for PACE bus Dial-A-Ride service in this area. The fares are:
Full Fare $3.00 - Persons
(65+) $1.50
Disabled $1.50
Students $1.50
Child (under 7 yrs. of age) no charge (when accompanied by a fare-paying adult).
If a visitor does not have a cell phone we are glad to let them use our phones to call for a ride. Just make sure you call about 30 minutes before we close." - "Thank you in advance :) Library staff should at least remind people who are talking loud. This is not a cafe. Some people actually need silence to study. Many parents of kid just chit-chat loudly and laugh in front of reception which is disturbing. Ladies come with drink Laugh & Talk loudly as if they are sitting in a cafe. Please support people who are actually coming to study. Staff Help us concentrate while studying. "
Answer: Staff will ask visitors to lower their voice under two general situations. First would be when a patron is talking extremely loudly and is obviously disturbing others. This only can happen if the staff person is able to observe this behavior and if they are not busy helping others. The second scenario would be if a patron notifies staff that someone is being extremely loud to the point of disturbing others. If visitors are looking for the best places to study, ask a BPL staffer and they will direct them to our dedicated "quiet" areas or our study room. - "Patrons can check out three (5) games per card. The above statement is on the homepage under Borrow > Games, Movies, & Music > second bullet point. I've been told it's 5 AND it's 3. Depends on the staff member. Please correct the typo ""three (5)"" so when staff are confused and tell me no, I can show them the website."
Answer: Thanks for bringing this to our attention, we have fixed our website to reflect that the limit is five. Staff were generally aware that the limit was five - but a reminder will be sent. Also we don't differentiate on the actual items if the game is new or not so we stick with the 5 limit. - "Is it possible to add an analog wall clock in kids area downstairs? It's a bit annoying to keep having to check the time on phones and difficult for kids to know their class has started and end up waiting past the start time. There are a few wall options in the central area that can be seen from most directions, but more than one clock also works too (pushing my luck here) Thanks. "
Answer: There is one analog wall clock in YS. It is above the recycling bin near the OPAC. However, that clock is only visible from half the department. We have ordered an additional clock that will be mounted near the entrance to the meeting rooms on a wall that faces back into YS. - I would love to see more and a wider variety in large print
Answer: I have forwarded your suggestion to the staff person responsible for selecting large print books. Also know that you can place holds on large print books from any SWAN library and you will be notified when they come in. - I love this library (submitted 3 times)
Answer: Thanks! - Love you guys!
Answer: Thanks! - "I love your scary books. Can you put more in!? "
Answer: Thanks! - "Hello - I listen to audiobooks on tape. We need more in the health section. Unfortunately you have gotten rid of some of the good ones. I re-listen to them and sad when they are no longer there. The section keeps getting smaller - Thx "
Answer: I have forwarded your suggestion to the staff person responsible for selecting Audiobooks. - "Letting you know that **** helped me today on the computer and he was great. He is very nice and easy to understand when he was showing me what to look for. I'm not good on the computer and the help was very much welcomed.
Thanks ***** I will think about classes in the future but I need a computer first "
Answer: Thanks for the nice compliment! All BPL staff strive to offer amazing customer service. I have shared your kind words with the employee and his/her supervisor. - "Just to let you know, *****has been a great help to me whenever I come in the library. I'm not good on the computer and I always need her help.
She is very nice & friendly and your lucky to have her as an employee. Don't let hre go. Thanks ******"
Answer: Thanks for the nice compliment! All BPL staff strive to offer amazing customer service. I have shared your kind words with the employee and his/her supervisor. - Loved the Halloween Party!! Everything was so much fun.
Answer: Thanks! Our community wide Halloween celebration is a success due to the planning, creativity, and hard, work of BPL staff. Additionally, we partner with the amazing staff at the Village, the Park District, the Police Department, and the Fire Protection District as they also have fun activities that day. Lastly, we rely on volunteers from the Friends of the Library to help serve cider and donuts! - This town knows how to throw a party. Much better than other towns. I love Bloomingdale!
Answer: Thanks! Our community wide Halloween celebration is a success due to the planning, creativity, and hard, work of BPL staff. Additionally, we partner with the amazing staff at the Village, the Park District, the Police Department, and the Fire Protection District as they also have fun activities that day. Lastly, we rely on volunteers from the Friends of the Library to help serve cider and donuts!
May - July 2023
- Best children area around.
Answer: Thanks! - Friends of the Library needs to get the book sales back again, downstairs for a weekend. It's been 4 yrs.
Answer: The Friends of the Library do a great job of supporting literacy in the community. Annually they help with our Summer Reading Program that attracted over 1000 kids/teens/adults to read. Specifically, the Friends provide funding for the T-shirts that all participants receive. The Friends are a small but mighty group and currently they have a perpetual book sale shelf that is regularly filled with wonderful donated books. - SOME NEEDS TO MONITOR COMPUTER ROOM. LOUD TALKING. PHONE CALLS. OTHER LIBRARIES QUIET
Answer: The computer lab is not a "quiet" zone and some level of conversation is acceptable. If, however, you are disturbed by excessively loud noise levels of patrons, feel free to speak to BPL staff at either the Computer Services Desk or The Reference Desk. - MENS BATHROOM DOWNSTAIRS. SEAT LOOSE. TIGHTEN
Answer: I have had our Maintenance Department look into this. Thanks for letting us know. - MAKE SURE BOOKS THAT WERE PLACED ON HOLD ARE AVAILABLE
Answer: We try our best to purchase materials in numbers that allow for holds lists to fill quickly. Additionally, we are a member of SWAN, which is a library cooperative with over 100 members that share materials. Once holds placed online are available, patrons have 7 days to pick it up either inside the library or through 24/7 hold lockers located outside the library. If you have a problem retrieving your hold, please ask to speak to a supervisor.
We apologize that sometimes materials requested are not able to be obtained through our library group. If an item becomes unavailable, Bloomingdale cardholders also have the option to request an interlibrary loan. We often can obtain materials from across the country through a nationwide network of lending libraries. - For Scavenger hunts, can you have candy or water bottle stickers for prizes?
Answer: YS staff have put together many fun scavenger hunts - recent examples include looking for hidden insects around the library. We do not give out candy as it can pose a choking hazard, however we will consider having water bottle stickers! - I have fun at this library
Answer: So glad you enjoy visiting BPL! - You should make an all history section
Answer: Our books are arranged in the Dewey Decimal classification system. We have hundreds of history book in the 900–999, history, biography, and geography section. - To have more fun activities at front desk
Answer: We would need more information to follow up on this - feel free to talk to any BPL staff person with details. - You should do a book scavenger hunt.
Answer: I have passed you suggestion on to the staff that create our fun Scavenger hunts. - Have makerspaces for 3rd graders and other days. PLEASE!
Answer: Youth Services hosts many makerspace programs for our elementary age group- Makerspace Club: STEM time, Iron-On Pencil Bags and Cardboard Initial Craft to name a few from our upcoming almanac. - Can you please give out STICKERS (WATER BOTTLE)
Answer: We will consider having water bottle stickers as prizes for scavenger hunts. - I like how you have scavenger hunts!
Answer: Thanks! - I like the way that everything is organized!
Answer: Thanks! - Something needs to go on the front doors to block the sunlight. was walking out of the building the other day and was blinded. was told that there is already something on the doors. doesn't seem to help.
Answer: We do have a UV blocking tint on the exterior doors. Unfortunately, on very bright days, there can be short periods of time where the sun's rays are aligned at such an angle that they will be directly in guest's eyes as they exit. - I Love Funny books
Answer: Thanks! - It is so fun / I like having fun!
Answer: Thanks! - Please offer a class on Engineering with cars -thanks
Answer: Thanks! - Please offer a class on how to repair books with the typical damages you see. -Thanks
Answer: I have passed this suggestion on the staff that plans our programs. - I like what they have lot of toys
Answer: Thanks! - Youth department did an outstanding job on the 6/14 Birds program. So many activities that could be used at all age levels. As an ECE teacher, I am impressed and appreciate the work that was required for a successful program.
Answer: Thanks! Our amazing Youth Service Department planned and delivered that program. - I wish there was a peg light up board
Answer: We have many fun activity kits /displays/games in our Youth Services Department. We may look at adding a lighted peg board in the future. - I really liked the butterfly release & activity. Thank you
Answer: Thanks! Our amazing Youth Service Department planned and delivered that program. Let's hope we get some more butterflies in our Dominic Froio Memorial Butterfly Garden! - "You are great by *****"
Answer: Thanks! - I love your books
Answer: Thanks! - Serve fruit Please!
Answer: We generally do not provide food at programs. However, we do offer fruit at our Annual Holiday Open House in December. - ADD MORE MANGA AND SHELVES (thank you!) :D
Answer: So glad you enjoy our Manga collection. We have hundreds of titles on shelf, and we add new items every month. If you have a particular title you would like added please see any BPL staff and we will consider purchasing it. - More fashion magazines please
Answer: Thank you for your suggestion for more fashion magazines. Unfortunately, some popular fashion magazines have ceased print publication over the past several years, but the library still receives: Vogue, Elle, Vanity Fair, Cosmopolitan, and Essence. Your suggestion has been forwarded to the Adult Services Department, and at the next annual renewal of magazines for the library, they will evaluate if there are any new fashion magazines we can add to our collection. If you have a specific fashion magazine title in mind, please let us know. - When are the bathroom tile floors washed? The floors are filthy. The same stains are there weeks after week.
Answer: Thanks for the suggestion - We have spoken to our cleaning service, and they will make sure to pay more attention to the washroom floors. - Offer a class on basic book repair. I would even pay for it. Thanks!
Answer: I have passed this suggestion on the staff that plans our programs. - You offer so many wonderful things for free such as notarizing. That is hard to find even at a cost. You should have a donation jar for people who wish to donate small amounts to keep this wonderful library going.
Answer: We are glad to offer notary services. It is just one way we put our mission statement into action. "The mission of the Bloomingdale Public Library is to provide access to high-interest, high-demand, informational, educational, cultural, and recreational library materials and services in a variety of formats and technologies." - Please bring in some movies in BLU RAY (it has been out for -> 17 years.)
Answer: Blu-rays continue to be a very small portion of the materials requested every month. In June 2023 we circulated more than 3,000 DVDs. Of those, less than 60 were Blu-ray checkouts. Within the SWAN libraries, holds can be placed on more than 10,000 of Blu-ray titles and delivered to Bloomingdale as they are available. This low demand, combined with robust availability within our library group for those that are interested in this type of media, does not warrant the large financial investment that would be needed to start and maintain a Blu-ray collection. We do, however, continue to monitor this monthly for a sudden increase in demand and continue to explore options for adding additional material types to our collection. - Hey :) You're loved <3
Answer: Thanks!
March - May 2023
- One a week I use your conference for tutoring. Everyone is most gracious but I was wondering if you plan to rehang the clock that was once hanging above the closet doors. Thank you
Answer: We have added a clock to the conference room. - Just took a class with ****** What a wonderful ****. Very patient with seniors. Had a wonderful challenge
Answer: Thanks - I have shared your compliment with the employee and his/her supervisor. - 3/11/23 "Loud Man" still showing up and holding court. Bashing government, education, Mexicans, any immigrants! I am surprised you allow such a ""loud"" discussion. Him & his ""group"" take over the fiction area. I HATE COMING HERE! Give them a room so they can ""yell!""
Answer: I did check with staff and based on patron complaints received, we have spoken to the individual(s) in question and reminded them to limit the noise level of their conversations. See below for my earlier response: Like most public places, Bloomingdale Library gets occasional complaints about noise levels. It is important to know that over the years we have created zones in the library with different tolerances for noise. We have a number of quiet study areas such as the “Think Tank."" We also have areas like the magazine lounge and the Take 5 Zone where conversational level noise is expected. Staff are always glad to show visitors these locations. If a visitor is truly being disturbed by excessive noise, it is advisable to ask a staff person for help. As for the topic of conversations, BPL is a public space and courts have generally categorized public libraries as a limited public forum. In such a forum, a government entity may impose restrictions on expressive activity so long as the restrictions are viewpoint-neutral and reasonable in light of the purpose served by the forum. - Bathrooms stink Change water in bucket mop
Answer: We have notified our cleaning service about this issue. - We love the library and come every week. The librarians are so kind and helpful. We would like to recommend more I can read Biscuit Books (author Alyssa Satin Capucilli.)
and another set of cupcakes because they are the number 1 toy :) <3 **** & *** ****, 5 yrs. old
Answer: Thanks for the compliment. We have over 20 Biscuit books in our reader section right now waiting to be checked out. If there is a particular one you are looking for, we would be happy to buy it. We will look into buying another set of cupcakes for our play area. I am glad you enjoyed them! - Thank you for the clock on the wall in the conference room. We use the clock every week for class. **** and *****. :) from TEACH
Answer: You are welcome! - Tues. 11:30 am I'm still very surprised you let this man talk so very loud in this library. OK, we all have RIGHTS, and FREE SPEECH, but what about me??? This is like his living room. VERY, VERY, DISAPPOINTED AT THIS LIBRARY and especially the director not acting on this. Give the guy his own ""room!""
Answer: I did check with staff and based on patron complaints received, we have spoken to the individual(s) in question and reminded them to limit the noise level of their conversations. See below for my earlier response: Like most public places, Bloomingdale Library gets occasional complaints about noise levels. It is important to know that over the years we have created zones in the library with different tolerances for noise. We have a number of quiet study areas such as the “Think Tank."" We also have areas like the magazine lounge and the Take 5 Zone where conversational level noise is expected. Staff are always glad to show visitors these locations. If a visitor is truly being disturbed by excessive noise, it is advisable to ask a staff person for help. As for the topic of conversations, BPL is a public space and courts have generally categorized public libraries as a limited public forum. In such a forum, a government entity may impose restrictions on expressive activity so long as the restrictions are viewpoint-neutral and reasonable in light of the purpose served by the forum. - LAZY WORKERS SHOULD KEEP LIBRARY OPEN SUNDAYS
Answer: We have wonderful hard working staff the strive to meet our Customer Service standards every day. We currently have no plans to extend our hours of operations. - It would be nice if there were a bin for recycling bottles/cans. It could even be outside. I just feel bad always having to throw my recyclables away or cart empties home with me.
Answer: We have a bottle/can recycling bin in our "Take 5 Zone" near the vending machine on the lower level. - I like to head in here ****** ********
Answer: Thanks! - I Love the Books. ***** ********
Answer: Thanks! - You Should give hints when asked -experienced
Answer: Not sure how best to answer this. However it is good to point out, as stated in our mission statement, BPL staff: Provide access to high-interest, high-demand, informational, educational, cultural, and recreational library materials and services in a variety of formats and technologies. - You have good books that represent culture
Answer: Thanks! - my kids had a great time at comic book day. had no idea the library offered this. we will be back again next year.
Answer: Thank you, I will make sure to share your compliment with the staff that organize this fun event. - could you move the cleaning supplies and plunger out of the woman's bathroom by the front door. it is in way of wheelchair access also it is gross. downstairs large stall bathroom does not have these out.
Answer:
These items have been removed.
January - February 2023
- nice library. nice people. helped me out today -now.
Answer: Thanks! - I want animal crossing for the nintendo switch
Answer: We do have a copy available for checkout. We will look at getting a copy for our Teen Territory for in-house use. - I just want to say Hi Hi
Answer: Thanks! - you have the Best Books Ever By **** ***
Answer: Thanks! - Where your CHRISTMAS TREE BLOOMINDALE IS CHRISTIAN VILLAGE
Answer: From Nov-January, we had a variety of Holiday displays and decorations throughout the library. These included a number of Christmas trees displayed in the following locations; the A/B meeting rooms, Youth Services, and Adult Services. Hundreds of visitors were in the A/B room for our December Holiday Open House. - Provide clear laminate For Patrons For lamination of Covid Cards etc.
Answer: We currently do not have this equipment. This will be considered as a possible future addition. - I find it VERY OFFENSIVE that you allow Loud discussions over in the fiction area. There were three men sitting in chairs and needed to talk loudly. The ENTIRE library could hear them. Their discussions were bashing political figures (quite rudely) and the educational system. These topics should not be for ALL TO hear. They are to whisper I thought. And its not the topic only, it was the sheer VOLUME!
Answer: Like most public places, Bloomingdale Library gets occasional complaints about noise levels. It is important to know that over the years we have created zones in the library with different tolerances for noise. We have a number of quiet study areas such as the “Think Tank." We also have areas like the magazine lounge and the Take 5 Zone where conversational level noise is expected. Staff are always glad to show visitors these locations. If a visitor is truly being disturbed by excessive noise, it is advisable to ask a staff person for help. As for the topic of conversations, BPL is a public space and courts have generally categorized public libraries as a limited public forum. In such a forum, a government entity may impose restrictions on expressive activity so long as the restrictions are viewpoint-neutral and reasonable in light of the purpose served by the forum. - 1/20/23 - 11:30 am As I visit today the same man is spewing hatred on different topics by 3 other men. Not whispering either, very offensive, please do something! Put a sign up or have personals have them lower their voices. Make it very uncomfortable. Shameful this keeps occurring.
Answer: Like most public places, Bloomingdale Library gets occasional complaints about noise levels. It is important to know that over the years we have created zones in the library with different tolerances for noise. We have a number of quiet study areas such as the “Think Tank." We also have areas like the magazine lounge and the Take 5 Zone where conversational level noise is expected. Staff are always glad to show visitors these locations. If a visitor is truly being disturbed by excessive noise, it is advisable to ask a staff person for help. As for the topic of conversations, BPL is a public space and courts have generally categorized public libraries as a limited public forum. In such a forum, a government entity may impose restrictions on expressive activity so long as the restrictions are viewpoint-neutral and reasonable in light of the purpose served by the forum. - "I have asked repeatedly over the last 10 years for the library to extend take out of magazines to 3 weeks other libraries do it why can't you??
Answer: We keep current magazines on our shelves for six months. With a shorter time on the shelf than most materials, we circulate magazines for one week to ensure everyone has a chance to use and enjoy the collection. We are happy to review checkout and usage trends for our magazine collection and consider making a change in the loan period for the future. - "Thank you to **** and ***** for the expert help and guidance the last two days. We are both able to access our Hoopla accounts, and have updated our passwords. Kudos to both of you for your patience with us.
Answer: Thanks for the compliment. BPL staff are here to help. I have shared your comments with both the employees and their supervisor . - "I appreciate the easy access to copy machine, tape, supplies, etc. to use as needed. Thank you, also, for the free envelope from the business center. That small gesture of generosity helped me out immensely! Very kind young ladies in the business center on 2/20/23 @ 2:40 pm.
Answer: Over the years we have expanded the office tools that we provide visitors near the copy machines. - Why do surrounding libraries, such as addison + glendale hts, have exercise and cooking classes, yet we have little to nothing?
Answer: "Our programing staff is very thoughtful about which programs we offer. Programs are planned and booked months in advance, and of course, the pandemic affected programming. Area libraries including BPL now offer on-demand video programing along with in-person programming. Cooking demonstrations have historically been costly programs to host and the price has risen sharply in the last few years. Currently attendance at in-person events has not returned to pre-pandemic levels. We will look to begin slowly adding more cooking related programing in the coming months and years.As for exercise programs; the Bloomingdale Park District has amazing facilities, staff, and classes for those interested in exercise programs.
- "To **** Please give **** A Raise, he is so helpful. Let's not lose him.
Answer: Thanks for the compliment . BPL staff are here to help. I have shared your compliment with both the employee and his/her supervisor. - Changing table in mens restroom. I never have a place to change a diaper.
Answer: The washrooms on the main floor are small and will not accommodate a changing table. We looked into the smallest narrow ones available, but they would have prevented multiple users from accessing the washrooms. They also were problematic in terms of ADA. The lower level washrooms are fully ADA compliant and both have changing tables. - Get the new diary of a wimpy kid book.
Answer: We do own "Diary of a Wimpy Kid: Diper överlöde." We have print, e-book, and eAudiobook formats available. - Do you have a photo of the plaque on the exterior of the library??
Answer: BPL staff have answered this question. - Wanted to say how amazing the staff were in assisting me yesterday. thankful for the help from different desks
Answer: Thanks! - Suggestion: Really enjoyed the art this month
Answer: Thanks! - Suggestion: I am standing at Bloomingdale Public Library. Yesterday I asked the executive office if an innocent flier seeking VOLUNTEERS for my personal theatre script project can be post to the library public bulletin board and to the internal staff board. I was told that it would go up yesterday. At 11:15 today, it is not so I went into the office to speak with the ********. The staff member closest to the office door repeatedly asked me if my project is seeking or paying cash. My flier clearly reads VOLUNTEER BASIS, in big lettering.*** emerged from *** office and began to VERBALLY ACCOST ME AND TO THREATEN NOT TO POST MY FLIER, because ** would not accept that I would not repeatedly state that my flier is seeking VOLUNTEER READERS, as it says. *** HOUNDED ME, AS IF TO BEND ME TO *** WILL TO RESPOND TO *** REPEATED INQUIRY THAT HAS BEEN ANSWERED, and then ** HANDED BACK MY FLIER SAYING THAT ** WOULD NOT POST IT. It is an INNOCENT FLIER that SEEKS MIDDLE-AGE READERS, and preferably Librarians, library staff, library volunteers (ALL GOOD READERS) and the public as volunteers, to contact me, via my E-Mail Address, that is upon the flier, so that I communicate with them about my script and the Script Stage Reading. ***** and Bloomindale library has issue with me as a Black American, and issue with my Script project, because it is a Rap & Hip-Hop Jukebox Musical script. I told *** that ** is attempting to PRESSURE me to CONTROL MY FREE WILL as to NOT repeatedly state and restate the same responses to ***. FURTHER, NO GOVERNMENT entity can CONTROL FREE SPEECH and Free Will. ** REFUSED TO POST my FLIER, that is *** attempt to CONTROL MY FREEDOM OF SPEECH.
Answer: The Bloomingdale Public Library strives to offer world class customer service. We also have Board approved policies that staff use to guide our services and programs. The Library has a policy related to postings on our community bulletin board. Part of that policy is a provision that we do not allow advertisements for commercial endeavors. When residents request flyers be place on our community information bulletin board, we ask any/all resident about the purpose of the event. We do this to make sure it falls within our policy guidelines. In this particular situation, the flyer was approved for posting. - Suggestion: Why does the Halloween party for the library start at 11? Parking is atrocious. And if everything is happening next-door at the police station at nine... Then the library should follow suit. It's not great customer service.
Answer: The Halloween party is one of our most popular events; it is coordinated with the Village of Bloomingdale, The Bloomingdale Police, The Bloomingdale Park District, and the Bloomingdale Fire Protection District. We start later and go longer than the Village/Fire Department events in order to allow families to enjoy those events earlier and then folks can walk over to our event at 11 when we open. We also stay open later so that the lines at the end of the day are not huge, which was a problem in the past. Due to its popularity, parking is always in short supply. However, there is ample street parking and most folks don’t mind a short walk to enjoy this fun and free event. - Suggestion: I like the remodel of the 1st floor bathrooms. however, the Purell Soap does NOT work very well, cleaning your hands. Please go back to the type of soap you used previously or add a squirt bottle of soft-soap onto the counter.
Answer: We installed simple to replace modular soap replacement cartridges, and the soap is anti-bacterial to reduce the spread of germs. The soap dispenses directly into your hands and it is not colored with dye so it is non-staining. These dispensers can be found in thousands of other public buildings, our staff washroom have them as well. Squirt bottles are messy and soap inevitably ends up staining the countertops. I would suggest using extra soap when you wash your hands. - Suggestion: I love your chairs and sofas near the periodicals to read and relax! It would be nice, however, to have some small 12-15 inch throw pillows. So one can place them behind their back when sitting, or offer better support to one's back.
Answer: We purchase commercial grade furniture with durable upholstery that can be cleaned and sanitized - pillows are problematic as patrons will move them. - Suggestion: Very nice place. Clean and kids friendly. Very nice staff. We love this place. Thank you!
Answer: Thanks! - Suggestion: Love the newly remodeled bathrooms on the first floor, but please adjust the faucet sensor to run the water longer. The problem is that it shuts off after a 15 second duration, /while you ware still trying to rinse your hands/ and it will not continue running even if your hands are still in front of the sensor. One has to physically remove their hands with soap still on them (away from the sensor) in order to "reset" the sensor for it to run another 15 seconds before shutting off again. Please set the sensor for one minute or longer, as it will automatically shut off after 3 seconds of not sensing of any hands in the sink. Thank you
Answer: The Sloan Automatic Faucets use sensors to flow water when it senses hands are in the sink - it provides water for hand washing/rinsing while also conserving water. The sensors seem to recognize when hands are in the sink. The water will run for approx. 20 seconds. If your hands are not rinsed at that point, you may simply leave your hands in the sink and the cycle refreshes in about 2 second. This will trigger another 20 seconds cycle. I believe this is operating within acceptable guidelines and according to the manufactures suggested setting. - Suggestion: Friendly and nice staff here.
Answer: Thanks! - Suggestion: thanks for putting on a great night last night. santa on the fire truck was very cool, my kids loved it.
Answer: We have a dedicated and hard-working staff that takes great pride in making sure our special events are well run. We strive to make sure the community knows how much we appreciate their support. - Suggestion: As I recall I thought the 1st floor bathrooms, before the remodel had automatic soap dispensers versus the manual one in there now. There are companies that make table top battery operated soap dispensers that work well + would be a nice addition to the manual one attached to the wall.
Answer: Automatic soap disposers were purposely eliminated from the remodeled washrooms. We experienced a number of problems with them. They are expensive to replace, the batteries go out and need to be replaced, and they often would dispense extra soap with each use thus wasting materials and leaving the soap sitting in the sink. As a result, we installed a commercial grade manual soap dispenser. These have simple to replace modular soap replacement cartridges, and the soap is anti-bacterial to reduce the spread of germs. - Suggestion: I like your New Books section, but find it hard to navigate the genres quickly. I noticed that you have been grouping items according to the Dewey Decimal System. I would suggest that you might add another tag or label to each 3 foot shelf rack indicating what the section may contain. These could be "temporary labels" on a magnetic backing so they can be changed easily. i.e. 005 "Computer Science", 600 "Technology", 635 "Gardening", 900 "History + Geography", etc. Fiction is fine to be in alphabetical order by authors last name.
Answer: Thanks for this suggestion - we do have signs on the end of the regular stacks that lists the subjects that correspond to the Dewey Decimal numbers. We will look to add this to the New Book shelves also. - Suggestion: I was there today and everyone is so nice. Everyone said hello to me, everyone looked up greeted me and went back to whatever they were doing. It was very refreshing!!!!!!!!
Answer: Thanks! - Suggestion: Why is the Library carrying the Epoch Times? i think it's great that the Library carries different (but legitimate) newspapers but i didn't think that it allowed pseudoscience and conspiracy theories!! i find it appalling that the library of all places would carry something that even facebook bans ads of
Answer: The Epoch Times is a newspaper that was requested multiple times by multiple BPL patrons. Those requests triggered a long process of reviewing the title. BPL has trained professional librarians that looked at resources like AllSides.com. This paper for sure has a media bias of leans right. We strive to make sure all points of view are represented in our collection. Staff used a source from Ad Fontes Media that rates media bias. We have a number of newspapers/magazines that fall into the left and center category and some in the right category. Lastly, this paper is owned by a number of libraries including Schaumburg Library, Arlington Heights, and Chicago Public Library. - Suggestion: This library could be better there should be more things to do for older kids like 7-12.
Answer: If you have specific ideas - please let any staff member know or you can send in another suggestion with details. - Suggestion: I love this library. They have so many good choices and so many things to do.
Answer: Thanks! - Suggestion: i just in. the decorations on the front desk are very festive. brightened my day up from the gloomy weather outside.
Answer: Thanks! - Suggestion: To who that belong to, I would say very highly about ***** the Computer Tech. So kind and helpful. Pls! Convey my message to his PREM RN
Answer: Thanks. I have shared your compliment with the employee and his/her supervisor. - Suggestion: Really enjoyed the art this month
Answer: We have a artist of the month program - we encourage local artists to display here. - Suggestion: ******, You may reach me @***-****-****. To whom it may concern, I was in the computer lab today ****** about 6:30 pm or so. I ask *****for help so I could log back on. **** was so rude and unhelpful. I would like a call back. Thank you!
Answer: We strive to provide great customer service, we even have a posted Customer Service Standard. I did discuss this issue with the person in charge of the computer lab and I asked them to reach out. I am hopeful that you will have a great experience next time you visit. - Suggestion: Thank you for the calming room! it's a great useful room for all ages! (Thanks!
Answer: Thanks. The Library Board and Staff spend many months planning how to convert our old under utilized kids computer lab into a new exciting service areas. Thanks also to the Estate of Dominic Froio who's generous donation funded the project. - Suggestion: 9-21-2022 Hi! Suggestion: There are four of us interested in an "Instant Pot" Demo Program. Thank you.
Answer: I have forwarded your suggestion to the staff in charge of our adult programs. - Suggestion: 10/3/22 *****DID A GREAT JOB HELPING ME. *****. ***-***-***
Answer: Thanks, I have shared your compliment with the employee and his/her supervisor. - Suggestion: I used you're beautiful new space recently and think an embroidery machine would be a thoughtful missing addition. Please give this some serious consideration.
Answer: We love our new Makerspace - we are slowly growing into this new space. We are constantly exploring the best equipment and programming for BPL patrons. We also need to train staff on the equipment so they can be helpful to beginners. I have shared your request with staff that does programming in the Makerspace. - Suggestion: 6/13/2022 The decorations around the library are very nice, very festive.
Answer: Thanks! - Suggestion: 6/14/2022 Could you make up some new Binge Boxes? I love them
Answer: Thanks! We have over 70 Bing Boxes - we add new ones regularly. If you have a suggested topic/subject let a BPL staff person know. - Suggestion: 6/14/2022 HAVE SEEN LIBRARY EMPLOYEES NOT WASH THERE HANDS BATHROOM
Answer: We encourage all staff to wash hands and practice good hygiene. There are also sinks with soap in employees areas that staff use often. - Suggestion: 6/16/2022 hello. this message is for the person in charge of the library only. i was one of the people locked out of the library yesterday 06/15 on the one of the hottest days of the year. i do want to apologize to the nice young woman who came and opened the door. she was yelled at by multiple people and she tried to explain that it wasn't her and that they werent aware they were locked and she apologized to us multiple times but it fell on deaf ears in that moment. she got the brunt of yelling and for that i do apologize. a young gentleman walked up right after she got yelled at and i can only assume by their conversation that he did not open the doors so we actually should have directed our comments to him instead of her but we did not. i do hope that this issue does not happen again because i could not get into the library and i do not own a phone and could not call so i waited in my vehicle a pretty long time and it was very very hot. i only was let in after another woman called you because she could not get in. i dont know if anyone else will write in or not to tell what happened. i love my library and i visit often but i was very disappointed yesterday and hope it does not happen again. i asked a librarian where to leave a comment and they directed me here and my granddaughter is typing this for me, i do not know how on my own, i do not wish to be contacted i was just wanted the person in charge of the library to know what happened and fix for the future. thank you for listening.
Answer: We are very sorry for the unacceptable and very regrettable mistake that was made by staff on the morning of 6/15 that resulted in the library doors not being opened on-time. We pride ourselves on our customer service. Regarding this issue, we failed to effectively serve our community. - Suggestion: 6/27/2022 Can you provide a map of the interior of the library? I've gone many times but stay in the same few areas and I'm curious of what else the library has for me
Answer: I will pass this suggestion on to staff. - Suggestion: 6/28/2022 I love this Library
Answer: Thanks! - Suggestion: 7/26/2022 I would like to recognize ####. She agreed to be a witness for my mother's will. This was very kind and helpful since I did not bring a witness. Thank you ####!
Answer: Thanks we are glad to assist - I will share your compliment with the staff person that helped. - Suggestion: 7/26/2022 I just want to recognize#### for outstanding service. She helped us by notarizing a will for my mother. She was patient and very helpful.
Answer: Thanks for the nice compliment. I have shared your kind words with the employee and his/her supervisor. - Suggestion: 7/27/2022 do you use Polaris Leap system at your library
Answer: We do not use Polaris. BPL is part of the 100 library SWAN Consortia. All 100 share the same search tools and ILS (Integrated Library System). SWAN uses ASPEN as our search tool, and our ILS System is Sirsi Symphony. - Suggestion: 8/3/2022 I was wondering if a purchase can be made for the Maker Space. I enjoy using the Accuquilt and all the wonderful dies. I am thinking of doing a project that requires letters. Would it be possible for the library to purchase a Go Carefree Alphabet Set #55092? I think there would be of use for many projects. I am so glad that the space is available. Thank you to the wonderful staff for always being cheerful and helpful. Our library is by far the best in the County!
Answer: I have passed this suggestion on to the staff person that purchases equipment /supplies for the Makerspace. - Suggestion: 8/5/2022 Seriously so much funnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn last night, you guys put on a great event!
Answer: We received a number of compliments about the Ice Cream Social on August 4th. This response is for all the messages: Thanks for taking the time to recognize this fun event that BPL staff spend months planning. This event is co-sponsored by the Library and the Village and we love offering it. - Suggestion: 8/5/2022 The ice cream event yesterday was awesome. My family and I had a blast. The balloon artists are seriously talent people. My kids loved seeing the police officers and firefighters. The officer had stickers even better. We did miss the big slide , the other slide isnt as fun for adults. Great event and great community to be apart of. This event is a family tradition and we are thankful to have it return to the community. Bloomingdale library rocks.
Answer: We received a number of compliments about the Ice Cream Social on August 4th. This response is for all the messages: Thanks for taking the time to recognize this fun event that BPL staff spend months planning. This event is co-sponsored by the Library and the Village and we love offering it. - Suggestion: 8/6/2022 The decorations were so cute the other night! I really Loved the photo booth camper and boxes you sat on with the little rabbits. Have more photo booth at the your other events.
Answer: We received a number of compliments about the Ice Cream Social on August 4th. This response is for all the messages: Thanks for taking the time to recognize this fun event that BPL staff spend months planning. This event is co-sponsored by the Library and the Village and we love offering it. - Suggestion: 8/6/2022 Spectacular event the other night! Bring more like it
Answer: We received a number of compliments about the Ice Cream Social on August 4th. This response is for all the messages: Thanks for taking the time to recognize this fun event that BPL staff spend months planning. This event is co-sponsored by the Library and the Village and we love offering it. - Suggestion: 8/7/2022 Thank you for a fun family friendly night last week. The food truck had fantastic food.
Answer: We received a number of compliments about the Ice Cream Social on August 4th. This response is for all the messages: Thanks for taking the time to recognize this fun event that BPL staff spend months planning. This event is co-sponsored by the Library and the Village and we love offering it. - Suggestion: 8/8/2022 The Ice Cream party is always such a fun event; my family was there last week and we had a great time. It is so nice to see events coming back. We also came to the halloween event last year. I think it would be nice if the library would consider organizing Halloween more like the ice cream party. It could have rides and games and food but instead of cramming everyone under that little tent use the whole space like the ice cream party and give people some space. Especially as a parent and fall getting into cold and flu season (not to say anything of COVID, Monkeypox) it would just be nice to not be on top of one another.
Answer: We received a number of compliments about the Ice Cream Social on August 4th. This response is for all the messages: Thanks for taking the time to recognize this fun event that BPL staff spend months planning. This event is co-sponsored by the Library and the Village and we love offering it. - Suggestion: 8/8/2022 The party last week was incredible! I wish other libraries did events too.
Answer: We received a number of compliments about the Ice Cream Social on August 4th. This response is for all the messages: Thanks for taking the time to recognize this fun event that BPL staff spend months planning. This event is co-sponsored by the Library and the Village and we love offering it. - Suggestion: 8/11/2022 Thank you so much for the kind service you offered us in the person of #####. He was very helpful to us.
Answer: Thanks for the nice compliment. I have shared your kind words with the employee and his/her supervisor. - Suggestion: 1/28/22 Can you put a clock in the kids department. Thank you
Answer: There is one clock in the YS area that is visible from the play area up to the self-check. We will add another clock that will be visible from the other half of YS. - Suggestion: 2/13/22 I love BPL library! It is the best library with lots of books, friendly staff, and great atmosphere. Thanks for being a bright spot in the community. My only suggestion would be an increase in hours during the weekdays. Monday through Thursday until 10pm. And Friday until 6pm. Thank you for your thought and consideration.
Answer: Thanks for your compliment. As for the suggestion to expand hours, we have no plans at this point to expand hours. BPL hours are similar to those of neighboring libraries. We do offer hundreds of remote resources that are available 24/7, and we will be adding a 24/7 hold locker to the exterior of the building in the coming months. - Suggestion: 2/25/22 Reference desk is very helpful especially with scanning!
Answer: Thanks! - Suggestion: 2/28/22 Always decorated so festive in here for each season. Looks very nice!
Answer: Thanks! - Suggestion: 3/11/22 Add Persian/Farsi Books
Answer: I will pass this suggestion to the staff that purchase these books. - Suggestion: 3/11/22 Staff Running Lego Coding were so nice and wonderful.
Answer: Thanks! I will pass your compliment along to the staff that ran the program. - Suggestion: 3/25/22 Add a working area
Answer: We have many patrons that use our resources for their professional/work needs. We have dozens of tables throughout the library, hi-speed Wi-Fi, copiers, scanners, faxing, printers, computers/laptops with the Microsoft Office Suite. We also have office tools like 3-hole punch, staplers and tape available. We have many work/business related databases such as Data Axle/Reference USA. Perhaps most importantly we have trained librarians that will be glad to assist you with all of these tools. - Suggestion: 3/25/22 Can you change the art by the stairs more often please
Answer: We offer our gallery space to local artist who may be interested in displaying their art at the library. The artist of the month will work with us to put up their art for one month. Most months are booked, but we will occasionally have a month without an artist. - Suggestion: 3/25/22 To Whom It May Concern-I visited the Bloomingdale Library Today and was AMAZED at the service provided by*******! ****** is courteous, friendly, PATIENT, and a very caring and helpful young lady.
Answer: Thanks for your compliment. I have shared it with the employee and his/her supervisor. - Suggestion: 4/8/22 I was watching two ladies hang up stickers on the corner office windows and front desk right when you walk in today. It looks so nice, just wanted to say they did a great job and really looks nice.
Answer: Thanks! I will pass your compliment along to the staff that did the work. - Suggestion: 4/12/22 I love my library! The ladies in the office saved the faxing day.
Answer: Thanks! I have passed along your compliment to the staff that work in the office. - Suggestion: 4/12/22 The spring decorations look nice, the weather should copy that. The stickers on all the desks really add something extra to the space.
Answer: Thanks! I will pass your compliment along to the staff did the work. - Suggestion: 4/14/22 Need to put up sign in a computer room NO TALKING
Answer: The Computer room is not an official "quiet study" zone like the "Think Tank" and our quiet study room. The lab can get a bit noisy when there are multiple patrons utilizing it. If someone is truly disturbing you, feel free to ask a BPL staff person to address your issue. If you are bothered by noise, one suggestion is to use a laptops (plus Wi-Fi and wireless printing) that may be used anywhere in the library and even outside. - Suggestion: 4/14/22 Let people turn in their own books that they wrote.
Answer: We support local authors and have added books by local authors. One resource for self publishers to be aware of is the "Soon to Be Famous Illinois Author Project" from the Illinois Library Association. https://soontobefamous.info/ - Suggestion: 4/14/22 The Epoch Times should be ordered. There is no reason not to.
Answer: This newspaper has been ordered. Unlike at your home where newspaper/magazines are directly ordered, we use a company to handle all our subscriptions. Bloomingdale Public Library and all other libraries in the area do this so we do not have to keep track of hundreds of individual subscriptions with various expiration dates. Instead we add or delete magazines once year in May/June and the company works to ensure our subscription stay current. Epoch Times has been ordered but it will take some time perhaps months for issue to begin arriving. - Suggestion: 4/14/22 We are absolutely in awe of the renovations in the library! Especially the makerspace & kids level! I remember how amazing it was for me 20+ years ago & it is more magical now even! Thanks for all you do!!
Answer: Thanks! I will l share this with the BPL staff. - Suggestion: 4/19/22 The workers at the library are very helpful! They really go above and beyond.
Answer: Thanks! I will l share this with the BPL staff. - Suggestion: 5/17/22 Loud Talking Computer Room People talking Can't take test FP Person
Answer: The Computer room is not an official "quiet study" zone, and it can get a bit noisy when there are multiple patrons in the lab. Having said that, if someone is truly disturbing you feel free to ask a BPL staff person to address your issue. We also have Laptops (plus Wi-Fi and wireless printing) that may be used anywhere in the library and even outside. - Suggestion: 5/17/22 Would like to see Magazines like: Veranda, Galleries and some international books about Decoration like Quezada (?Juezada?Quezasa?), Castillo, etc. PD. I have been waiting for the "International Living for years" and the sign it is still to Coming soon (it never arrived).
Answer: Thanks for the suggestions. We will add Veranda and Galleries to our magazine collection. It will take some time for these to show up, particularly Galleries, as it is UK publication. As for the International Books about decorations, we have passed that suggestion on to the staff that purchase in that selection area. Finally, International Living Magazine is still delayed and on extended hold. The last update indicated the delay was due to COVID related issues- we will follow up again. - Suggestion: 5/23/22 Could you share this with your upstairs reference staff? You can hear their conversations very clearly and I learned a lot of personal information I definitely shouldn’t have overheard. Actually alarming everything I’ve overheard recently. Just share with them that their voices travel.
Answer: Our staff may on occasion need to speak loudly when working with patrons, either in-person or over the phone. But loud personal conversations at public desks are not acceptable. Our Customer Service Standards address this: "We understand that our appearance and behavior are linked to the quality of our workplace and our service." Supervisors have been reminded to mention this to public desk staff. - Suggestion: 12/8/21 Love the American Girl Dolls- very good for a kid who wants every doll. Thanks for offering this
Answer: Thanks, we have been expanding our children's collection with materials like dolls, science kits, musical instrument kits, microscopes, anatomy and biology kits, and more. - Suggestion: 1/14/22 UPSTAIRS BATHROOM FLOORS BLEACHED CLEAN
Answer: We regularly deep clean the bathroom floors with bleach and a power washer. We will scheduled this soon. - Suggestion: 1/14/22 You guys are Awesome! Thank you for all you do! Stay safe!
Answer: Thank you! - Suggestion: 1/14/22 This is an absolutely awesomely wonderful library! Not my home library, but I love visiting area libraries & yours is amazing! The displays, decorations - everything is thoughtfully planned & laid out. Thank you to all the workers here who make this a happy place to visit!
Answer: Wow, what a nice suggestion. BPL staff take pride in our customer service standard, and the quality of our materials, displays and programs. - Suggestion: 1/18/22 I at times need to study and because my toddler doesn't allow me to, I like to bring her with me to be occupied but it would be nice if they could enclose the toys and game section so the kids are not running around the isles maybe with a open and closed door so they stay in one place and we stay with them. Young single mother in college. :)
Answer: This is something that we will be able to offer when all renovations are done to the current Youth Services computer lab. The room will transform into a multi-purpose room to accommodate: family study, nursing mothers, and act as a calming room. Once completed, it will have a door that can be closed and a larger table that adults and children can both use. For now, guests can book the Adult Services study room and bring up puzzles, coloring sheets, and Youth Services books that may be needed. - Suggestion: 1/28/22 Can you put a clock in the kids department? Thank you
Answer: We will add one. - Suggestion: ***** is great! He makes patrons feel warm and welcoming into the lab at the library. He is always happy and smiling! He should be the example. He just helped me in the lab and I wanted to pass along how great he is so his supervisors know! *** is amazing!
Answer: Wow what a great suggestion and thanks for taking the time to comment on your positive experience with a BPL staffer. I have shared your compliment with the employee and his supervisor. - Suggestion: I visited your library for the first time today-it's wonderful! I love libraries & the design & displays you have-as well as the books- are excellent. Thank you librarians!
Answer: Thanks! - Suggestion: 9/28/21 Hi! The Clean American flag is gorgeous and so is the new GARDEN! Thanks BPL!
Answer: Thanks! - Suggestion: When you get a large sum of money as a gift - How about refunding the taxpayer's money to the taxpayer instead of Building Froio Memorial Garden?
Answer: The donated monies were spent on a project that best reflected the life and wishes of the late Mr. Dominic Froio. He was known to members of the community and the library administration. We used that input, and a community online survey to decide on how best to use the donated funds. The good news is that the Memorial Garden enhances programming for the children of our community and it will not add any operational costs. The Memorial Garden was planted with butterfly friendly plants - this new space will be a lasting memorial to Mr. Froio, and the community will benefit and enjoy it for years to come. - Suggestion: Been a patron for years and feel your employees should look/dress more professional, including managers (***** ****)
Answer: We do have a dress code it emphasizes that staff dress appropriately. We do allow for more casual attire on Fridays . Here is the dress code. "Dress - A neat, professional appearance is a requirement. It is expected that all employees will exercise good judgment and dress appropriately for their specific jobs. Jeans are not allowed, except that employees could wear work-appropriate jeans on Fridays and other preapproved days". - Suggestion: 10/4/21 Would like to see Gallerie and Veranda added to the list of magazines
Answer: I have forwarded this suggestion to the selector of magazines. We do currently offer Veranda digitally as an e-magazine through Libby/Overdrive app. - Suggestion: A day with Therapy dog to sit and read to.
Answer: Our Youth programming staff will inquire with the therapy dog group we have worked with in the past. - Suggestion: Can the Library purchase a unit that converts VHS to DVD. Other libraries have them to check out. Thank you
Answer: We have VHS- DVD converters both in the computer lab and one unit for check out. The one that may be checked out is a Roxio easy VHS to DVD 3 plus. - Suggestion: 11-4-2021 The "Lounge" at the Johnston rec facility of the Bloomingdale Park District is providing coffee for its patrons. Why not the Bloomingdale Public Library??
Answer: We will resume Coffee service on December 1, 2021. - Suggestion: Put more lights
Answer: Need more specific information in order to answer this suggestion. - Suggestion: More kids book would be nice
Answer: We add dozens of new children's books each month . If you have a title you would like added our Youth Service staff are more than glad to help. You also may send us a request for purchase via our website here: https://www.mybpl.org/purchaserequests - Suggestion: Wash bathroom floors, need to be cleaned, upstairs
Answer: Thanks for the suggestion. The floors are mopped nightly, but the washrooms are heavily used and the floors show it. We deep clean the washroom floors a few time a year. We will be doing this in November before our Holiday Open House . - Suggestion: I love your books! Don't you??? -*-*-
Answer: Thanks! - Suggestion: I love it
Answer: Thanks! - Suggestion: its not a big problem, but perhaps the visual novels could be moved upstairs? idk it feels weird to come down here to get a manga I like cause of all the kid stuff. Thanks
Answer: We house manga/graphic novels in teen, adult, and youth. The manga and graphic novels that are downstairs are age appropriate for the YS department. This separation blocks our younger audience from seeing age inappropriate manga/graphic novels that are in the adult collection. If a patron does not want to come downstairs to get their material, they may put it on hold and get it at the Circulation desk. - Suggestion: Please consider a woman's lifting magazine like 'HERS'
Answer: Muscle & Fitness Hers magazine is not available to libraries as a print subscription. You can access the digital/eMagazine through the Libby/Overdrive app with your Bloomingdale Public Library card. - Suggestion: You used to have the submission to STARDUST. Did not see it - will it come back?
Answer: Unfortunately, Stardust magazine ceased print publication in the United States, which is why we no longer have it in our magazine collection. The digital edition/eMagazine is available through Libby/Overdrive app with a Bloomingdale Public Library card. - Suggestion: "Too many books, I think you mean, not many Books on the shelves." "Library is where shhhh happens." Just wanna share some funny quotes.
Answer: Thanks! - Suggestion: Suggestion: Love your LGBTQIA Pride display/stuff! Keep it up. Please support marginalized communities year round! :)
Answer: Thanks! Part of our Mission is to ensure that "The Bloomingdale Public Library is a welcoming community gathering place. To fulfill that mission we strive to offer displays, programs, and materials that reflects the diverse community that we serve. - Suggestion: I would love an app for the library. I am always looking up stuff and/or requesting books. An app would be so much quicker. Thanks! *** ****** ***-***-****
Answer: We do have an App through SWAN, which is our library consortia of 100 Chicagoland libraries. Users may search the catalog, look-up e-books & e-audiobooks, and renew items. View our social media updates, and view BPL programming. Search for "SWAN Libraries App" to download it. - Suggestion: 7-6-21 Love BPL! Love your stuff! Please look carefully at the American flag in the front. She is sorely faded and should be replaced asap. Do you agree? Thanks for reading.
Answer: We do regularly replace the flag, but thanks for the reminder. As of September 10, we put a new flag out. - Suggestion: Please show picture of Dominic Froio with garden info
Answer: We will have a few pictures of Mr. Froio at the upcoming Ribbon Cutting. We do have a beautiful large bronze memorial plaque that will be mounted in The Dominic Froio Memorial Garden. Future visitors will be reminded of Dominic's generosity. - Suggestion: Patron asked ### to type this for her after #### the other day/she just called the office: ##### that works in the office that sits ##### was talking so loudly on her cell phone about her health related issues that I could not hear the young girl helping me . Was disappointed but the #### was very nice and knowledgeable just couldn't hear over the other worker. Doesn't wish to be contacted just wanted to pass along the information.
Answer: Thanks for the suggestion. Staff will be reminded that we strive to ensure that we have a professional and productive work environment. All BPL staff are trained and reviewed on our Customer Service Standards which include …"We exhibit a respectful attitude in our interactions with both staff members and patrons. All interactions are kept confidential and we respect the privacy of patrons. We understand that our appearance and behavior are linked to the quality of our workplace and our service." - Suggestion: When I come to a public library we would expect workers to dress appropriately. Some wear too comfy or not professional
Answer: Staff do have a dress code that requires them to dress appropriately. It is part of our employee HR manual. Each Department Heads is responsible for ensuring that their staff follow this. - Suggestion: Please put some pencils near the computer terminals
Answer: Thanks for the suggestions - we will! - Suggestion: ***** did a great job keeping staff informed and updated during the lift construction. what a guy! :)
Answer: Thanks for the compliment. I will make sure to share this with the employee. - Suggestion: It seems like ***** does more work than anyone around here. Just want to let him know that some people notice! Thanks for everything, *****
Answer: Thanks. I think the entire BPL team works really hard, but I will make sure to share your compliment with the employee. - Suggestion: Thank you for **** Computer Room. He was a God-send.
Answer: Thanks for the compliment. I will make sure to share this with the employee and their supervisor. - Suggestion: Why is a piano performer asking for money on your Facebook page? I thought library programs were free
Answer: We sponsor the Total Request Live Piano performances. We use Facebook to broadcast the shows live, they may also be enjoyed on our YouTube channel. The pianist is Kaleen Dolan, on her Facebook page she does have a request for donations. Those are a part of her Social media page and not related to her Bloomingdale performances. Thanks for letting us know that she may have asked for donations during the library sponsored performances, we have requested that she not ask for donations in the future. - Suggestion: Why not order Epoch Times? Very little Epoch Times very little conservative material re: newspapers + magazines
Answer: According to the media review website Allsides, the following journals that we own are considered "conservative" or "right". The National Review , Reason Magazine, and The Wall Street Journal ( editorial). - Suggestion: In response to a suggestion, it was determined that the Epoch News was not ordered because of a lack of accuracy. I do not know if that is true. If that is your criteria, there would be no newspapers in the library.
Answer: All suggestions for material to be purchased is given serious consideration within the framework of the Library's "Materials Selection Policy." When the library receives suggestions for purchase, selection aids are examined, and research on the title is performed to evaluate if the suggested title meets the criteria for purchase. Following these procedures for the suggestion of the purchase of Epoch Times, the Library determined that this resource currently does not meet the criteria for purchase due to its known lack of accuracy of information and reliability issues as an information resource. I would point you to the selection criteria and selection tools that are included in our Materials Selection Policy. This policy is on our website here: https://mybpl.org/documents/policy/Material%20Selection%20Policy.pdf - Suggestion: When will Teen Game Night return?
Answer: Illinois reached phase 5 in the Restore Illinois Plan on Friday June 11, and we are slowly bringing back in-person programs. We will keep an eye on the pandemic and if things continue to improve we hope to be back to full in-person programming ( with limitations for youth between age 2-11) by September. - Suggestion: American Socialism by Mark Levin Thank you
Answer: There is a forthcoming book by Mark Levin, titled "American Marxism". Bloomingdale Library has already placed an order for this book . It should become available around July 13th when it is released. - Suggestion: Please order the Epoch Times. Thanks! (submitted multiple times)
Answer:All suggestions for material to be purchased is given serious consideration within the framework of the Library's "Materials Selection Policy." When the library receives suggestions for purchase, selection aids are examined, and research on the title is performed to evaluate if the suggested title meets the criteria for purchase. Following these procedures for the suggestion of the purchase of Epoch Times, the Library determines that this resource currently does not meet the criteria for purchase due to its known lack of accuracy of information and reliability issues as an information resource. - Suggestion: employee attire looks untidy or "out of bed" looking. very inappropriate. yoga attire is not good
Answer:We do have a dress code and we will have supervisors ensure it is being followed. - Suggestion: bath stalls checked for toilet paper during the day
Answer:These supplies are re-stocked nightly. If you notice washroom supplies are out, ask any staff person and they will take care of this for you. - Suggestion: Jan 2021. I would like to thank the library for employing ****** in the computer services area. His positive energy, professionalism & helpfulness made my learning more about the Excel spread sheet easier. I had some questions which he walked me through, explaining them to me. He showed me a YouTube tutorial that I can go through myself which I'll do in the near future. Thank you for ****'s great service. I enjoyed working with him and hope you will recognize him in some way. Thank you.
Answer:Thanks, we will pass this compliment on to their supervisor. - Suggestion: https://mybpl.org/node/471 Please update for 2021 days closed. Thank you.
Answer:This is done - thanks for pointing it out. - Suggestion: hello... I have been a longtime library visitor and was always greeted warmly by the staff. but unfortunately I was in on Sunday afternoon maybe between 1:30 and 2:30, walked in and was welcomed by the girl at the front door but once I walked in to the main area, not a hello or even a glance from a ****** and a ***** sitting next to her. they didn't even look at me since they seemed to be in deep conversation with one another. I was the only one in there and I could of been bleeding from my head and I don't think would of noticed me. and to be honest I am not sure if they were even wearing masks. I have always been treated kindly and welcomed, but this was just so out of the ordinary from the library. I am not sure if people are afraid to engage with the public but I felt that my presence didn't even matter to them.
Answer:Thanks for contacting us, and I am disappointed that we did not meet your expectations. We do have a publicly posted "Customer Service Standards" document. We will remind staff of their responsibility to follow the standards, particularly these two:
Friendly
Everyone is encouraged to visit the library and will be welcomed warmly. Our approachable staff ensures that patrons feel comfortable seeking assistance. We treat everyone with kindness and understanding.
Helpful
Providing exceptional service to patrons of all ages is our top priority. We go the extra mile to make sure that everyone who visits the library has the best experience possible. - Suggestion: Nobody in Library - why have a 2 hr. time limit. Sounds ridiculous.
Answer:The COVID-19 pandemic has really upended how we serve residents. The Bloomingdale Library is proud to have been open to in-library access since July 8th, 2020; many libraries only recently moved from curb-side to in-library service . While we are proud to be open, we also have been extremely careful to ensure the health and safety of our patrons, staff, and community. We have been slowly expanding building access and the two hour limit will be temporary. The Board of Trustees reviews our COVID-19 response plan monthly and we will expand access in the future when conditions allow. - Suggestion: The library is small. Not a wide variety of books or movies to choose from. The upstairs bathrooms are usually messy, but that is case for most places. Staff can make you wait awhile before helping you. I usually go in as quickly as I leave. If the library isn't too busy, I'll stay for a bit and read.
Answer:Thanks for contacting us. Our washrooms are cleaned each night and we have them "deep" cleaned on a regular basis. However, we will notify the cleaning company to pay extra attention to the public washrooms. Our staff strive to offer world class customer service and we have a "Customer Service Standard" that is part of our staff training/evaluation process. - Suggestion: Caller wanted to give a verbal “thank you” to the Library for the automatic renewal of her card – which she only knew because of the postcard she got in the mail. She expressed that she appreciated it because she didn’t realize it had expired.
Answer:Thanks, automatic renewals of library cards is one of many recent policy chages focused on reducing barriers to access. - Suggestion: ******** ***** was extremely appreciative of how helpful **** has been to her and wanted to make sure to pass that along.
Answer:Thanks, We will pass this compliment on to their supervisor. - Suggestion: The office girl *****that always in there is great at sending faxes. She always is friendly and polite. She sends the faxes so quickly. I love coming here for the service provided in the office!
Answer:Thanks, We will pass this compliment on to their supervisor. - Suggestion: That dude **** is great. Talk about essential workers. He literally keeps the library running. Without him, the whole place would probably crash and burn. Huzzah for ****
Answer:Thanks, We will pass this compliment on to their supervisor. - Suggestion: If I have a hold and can't pick up by date, they should extend the hold for 1-3 days, especially during this pandemic. *Not reissue the hold again to wait longer if sent from another Library*
Answer:I have forwarded his issue on to our head of Circulation to investigate. - Suggestion: It'd be nice if there Take 5 Zones where we can do private calls
Answer:Until the IDPH moves region 8 out of Tiers 3 and 2 we will need to keep the Take 5 Zone closed. - Suggestion: Beautiful HALLOWEEN DECORATIONS!!
Answer: Thanks, BPL staff enjoyed creating them. - Suggestion: ******* in the computer lab went above and the beyond today to help me get a resume downloaded so I could get a job PPP insurance. my email was not working - give him a *RAISE*
Answer:Thanks, We will pass this compliment on to their supervisor. - Suggestion: Patron compliments ****. Says she was "very, very nice" and he appreciated her sending a fax last week, as well as appreciated that she suggested "sending an email" instead of faxing.
Answer:Thanks, We will pass this compliment on to their supervisor. - Suggestion: 'thank you' from a patron to***** for her virtual "'Tis the Season: Holiday Traditions from Radio's Golden Age" program
Answer:Thanks, We will pass this compliment on to their supervisor. - Suggestion: :) Thanks for being open You helped me ace my finals!
Answer:You're welcome. We are doing our best to provide service while also keeping staff, patron and the community safe. - Suggestion: Purchase book request from the author: Community Eco-gardens: Landscaping with Native Plants by Dennis Swiftdeer Paige Dennis Swiftdeer Paige Foreword by Douglas W. Tallamy
Answer:I will pass your suggestion on to the person who selects books in that subject matter. - Suggestion: I would like to suggest purchasing an 8mm & Super 8 Reels to Digital MovieMaker Film Converter. Thank you for your consideration!
Answer:I will pass your suggestion on the staff that would purchase that type of equipment. - Suggestion: Thank you so very much ********* for the expeditious & informative reply. I greatly appreciate your time, effort & consideration. As usual the Bloomingdale Library Staff to be the Superheroes for our community!
Answer:You are welcome. - Suggestion: Please consider providing us with the Epoch Times- a great newspaper. Thank you *****
Answer:I will pass this suggestion on the person that orders newspapers. - Suggestion: Epoch Times would be nice to have in the library.
Answer:I will pass this suggestion on the person that orders newspapers. - Suggestion: Could you please order the Epoch Times? Its a new newspaper that has been advertising on television/radio.
Answer:I will pass this suggestion on the person that orders newspapers. - Suggestion: Please order a conservative paper. The one that is available is called "The Epoch Times".
Answer:I will pass this suggestion on the person that orders newspapers. - Suggestion: *** is awesome. **** sets up for my programs even when I forget to email about them!
Answer: Thanks for the compliment, I will share your kind words with the employee. - Suggestion: I love your programs! Love the Bloomingdale Library (This was found in YS suggestion box)
Answer: Thanks! - Suggestion: Have more copies of newer books! Great job with being clean!
Answer: We purchase multiple copies of books that are expected to be bestsellers. Additionally, when a title has multiple holds we will purchase extra copies. Thanks for the compliment on our cleaning regime. - Suggestion: Your chairs are nasty, they are dirty. (found in youth services suggestion box)
Answer: We have all chairs steam cleaned on a regular basis. - Suggestion: I want to give a big compliment to******** ********. *** does a great job planning the adult programs. There are a variety of programs *** rotates so there is something of interest for everyone. As a 35 year resident of Bloomingdale it’s been so wonderful to have watched the library evolve. I appreciate all of the staff who keep our resources up-to-date, clean, quiet and having quality programming. Thank you!
Answer: We strive to offer engaging programming. Our Long Range Plan challenges us to develop quality innovative programs for adults, teens, and children. Thanks for the compliment about BPL staff, I will share your kind words with the employee. - Suggestion: A preteen section.
Answer: We do have a Tween area in our Youth Services Department. - Suggestion: Please get a subscription to International Living. Thanks.
Answer: I will pass your suggestion on to the person that select periodicals. - Suggestion: I -heart- the snacks! Xoxo ***** But have better furniture. I love you.
Answer: Thanks! - Suggestion: The new DVD’s in bottom shelf are not easy to look at to bend over is difficult. Suggest to pick them higher or more shelves. *******@att.net
Answer: Thanks for the suggestion! We moved up the bottom shelf to be easier to reach. - Suggestion: 1) Woman’s Bathroom upstairs- sink water- could it be just a little warm instead of freezing cold? 2) Woman’s Washroom downstairs- Handicap stall- needs hook for purse-putting purses + coats on the floor is not a good thing.
Answer: Thanks for the suggestions. We have adjusted the blend valves on our washroom sinks. We never want any guests, particularly kids to get burned so they should only reach lukewarm temps. Please also bear in mind that some of the sinks are far from the hot water heater so it can take time to warm up. We have also added hooks to all of the washroom stalls. - Suggestion: Patron verbally expressed: “library has done an outstanding job” with our services since the pandemic. She specifically cited “the communications, the Wi-Fi, and the virtual programming.” She felt we provided a “stark contrast to the Village” which had provided very little, especially in terms of communication.
Answer: Thanks! - Suggestion: Hi, How are you? I was talking to my friends in the parking lot and we all felt that 1 hour is just not enough time to do check e-mail, respond to it and then do the google search and go on facebook. So, we all feel that gradually, as the time goes by, it would be awesome if you guys could allow patrons 2 hours to do all this stuff. I hope our request will not go in vain. Thank you very much.
Answer: Thanks for the suggestions. Due to the Pandemic our re-opening plan limits occupancy to 65 guests in the building at one time. We count occupancy as guest enter/exit the library, if we start getting close to 65 we will then enforce the one-hour rule. We will consider increasing the time limit. - Suggestion: NO MASKS ###-###-#### ***** ********
Answer: We are simply complying with the Governor’s Phase 4 Restore Illinois Plan and the August 11, 2020 ruling of the General Assembly’s Joint Committee on Administrative Rules (JCAR). All patrons entering the library must use face coverings.
November - December 2022
September - October 2022
June – August 2022
Once we were informed of our error we immediately took action to fix it with staff from another Dept rushing out once the phone call was received. We understand the frustration and anger of the patrons left outside, and while we have never had a problem like this before, we strive to be a responsive organization. We have implemented corrective action to prevent it from happening again.
We have changed our morning opening procedures and implemented a triple-check scheduling system. This ensures that in the event a mistake like this happens again there are multiple staff that will catch and remedy the error immediately.